Sr Field Service Supervisor

Honeywell International Inc.; Monterrey; On-site; MXN 450,000 - 750,000; Full time

Job summary

Honeywell International Inc. is seeking a Sr Field Service Supervisor in Monterrey (on-site). You will lead the field service team, ensure timely, high-quality service delivery, and drive continuous improvement across operations.

Report to management and oversee daily field activities with a focus on customer satisfaction and growth. You will manage operations, provide technical guidance, and coordinate with cross-functional teams to optimize service delivery.

Qualifications

• Leadership experience in field service or technical service management.
• Strong knowledge of HVAC controls and Building Automation Systems.
• Ability to manage multiple projects and priorities.

Responsibilities

• Lead and supervise the field service team to deliver timely service to customers.
• Provide technical support and guidance to technicians to resolve complex issues.
• Coordinate with cross-functional teams to implement service improvements and optimize operations.

Skills

Leadership

Project management

Field service engineering

Technical guidance

Multi-project coordination

Education

Bachelor’s Degree in Engineering

Tools

Niagara framework

Job description

Job Description

As a Sr Field Service Supervisor here at Honeywell, you will lead and oversee the field service team to ensure efficient and effective service delivery to our customers. You will be responsible for managing daily operations, providing technical guidance, and driving continuous improvement initiatives to enhance customer satisfaction and operational excellence.

Job Description

As a Sr Field Service Supervisor here at Honeywell, you will lead and oversee the field service team to ensure efficient and effective service delivery to our customers. You will be responsible for managing daily operations, providing technical guidance, and driving continuous improvement initiatives to enhance customer satisfaction and operational excellence. You will report directly to our management team and you’ll work out of our Monterrey location on an on-site work schedule. In this role, you will impact customer satisfaction and business growth by ensuring high-quality service delivery and effective team management in the field service operations.

Responsibilities

• Lead and supervise the field service team to deliver timely and effective service to customers.
• Provide technical support and guidance to field service technicians to resolve complex issues.
• Coordinate with cross-functional teams to implement continuous improvement initiatives and optimize service operations.

Qualifications

YOU MUST HAVE

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Controls Engineering, or a related technical field.
• Equivalent field service experience may be considered.
• 3–5 years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support.
• Experience commissioning, maintaining, and troubleshooting HVAC systems, BMS and BAS and control platforms. / Niagara framework
• Experience in a leadership role within field service or technical service management.
• Strong technical knowledge and understanding of engineering principles related to field service.
• Proven ability to manage and prioritize multiple projects and tasks effectively.
• Experience with service delivery optimization and driving process improvements.

WE VALUE

• Bachelor’s degree in Engineering or related field preferred.
• Strong leadership and team management skills.
• 3–5 years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support
• Customer-focused mindset with ability to drive change and innovation.
• Excellent problem-solving and decision-making abilities.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.