Senior Customer Acquisition & Retention Advocate

Boldr

Región Centro

On-site

MXN 240,000 - 420,000

Full time

3 days ago

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Benefits offered by this job

Private medical insurance

Aguinaldo of 20 days' salary

Sabbaticals: 4 weeks at year 5, 8 at 9

Mental health support

Internet and electricity allowance

Job summary

Boldr is seeking a Senior Customer Sales Advocate who will own inbound customer conversations from inquiry to conversion, delivering fast, thoughtful responses via chat, email, SMS, and phone. You will proactively follow up with leads and identify high‑intent opportunities to maximize conversion.

This role blends sales, customer experience, and operational execution. You will manage structured follow-ups, ensuring a smooth and responsive acquisition journey while contributing to Boldr's growth

Qualifications

1–3 years in a customer-facing role such as sales, support, customer success, or operations.
Strong written and verbal communication skills to clearly, persuasively convey value.
Comfort managing multiple conversations in a fast-paced, high-volume environment.
Proactive follow-up habits with strong ownership and accountability.

Responsibilities

Own inbound customer conversations from inquiry through conversion, delivering fast, thoughtful responses via chat, email, SMS, and phone.
Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects.
Identify and prioritize high‑intent opportunities to focus effort where it drives conversion impact.
Maintain accurate tracking of customer interactions using CRM and communication tools.