Senior CSSC Front Line Representative

Grundfos GmbH; México; Presencial; MXN 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Home working opportunities

Annual bonuses

Health insurance

Descripción de la vacante

Grundfos GmbH in Mexico is seeking an IND CSSC OEM Customer Service Senior Representative to provide engineering-driven support to OEM customers and internal teams. You will guide product selection, troubleshoot, and manage orders to ensure accurate, timely fulfillment while collaborating across functions.

Ideal candidates hold an associate or bachelor’s degree in Engineering, have 1–3 years in customer service or order management, strong SAP (CRM/SD/MM) knowledge, and excellent English.

Formación

• Associate's or Bachelor's degree in Engineering.
• 1–3 years of experience in customer service, technical support, or order management.
• Strong SAP knowledge (CRM/SD/MM) and English communication.

Responsabilidades

• Provide engineering-driven support to OEM customers and internal stakeholders.
• Advise on product selection, technical troubleshooting, and application guidance.
• Manage orders to ensure accurate, timely fulfillment and smooth order-to-delivery.
• Offer pricing and quotations, track offers, and provide delivery information.
• Promote digital tools, handle export documentation, and record complaints/returns.
• Provide 2nd line support across the customer service team and assist leadership with strategy deliveries.

Conocimientos

Customer service mindset

Technical aptitude

Order management

English proficiency

Educación

Associate's or Bachelor's degree in Engineering

Herramientas

SAP (CRM/SD/MM)

Descripción del empleo

Are you an engineering graduate excited to apply your technical skills while helping customers solve real-world challenges? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new IND CSSC OEM Customer Service Senior Representative, you will provide engineering-driven support to OEM customers and internal stakeholders, acting as a trusted resource for product selection, technical troubleshooting, application guidance, and order management. You will resolve complex technical challenges, collaborate with cross-functional teams, and ensure customers receive the right solutions while maintaining a smooth order-to-delivery process.

What you will be doing
As a key part of the Industry Customer Sales & Service Center (CSSC) team, you'll create impact by Driving customer satisfaction and operational excellence by ensuring accurate, timely order fulfillment and proactive resolution of complex supply chain and commercial inquiries.

Your main responsibilities include:

• Use advanced pump and order management knowledge to provide commercial and technical advice on customer enquiries by email, telephone, live chat, instant messaging etc.
• Create professional offers and quotations using advanced product and pricing knowledge to meet customer requirements.
• Track offers and quotations according to sales guidelines.
• Support customers by providing pricing and delivery information through advanced pricing systems and SAP.
• Promote digital tools (GPC, MyGrundfos, Extranet) to customers, handle export documentation, and record complaints and product return requests
• Support material master data creation and provide 2nd line support to resolve escalated incoming inquiries across the customer service team
• Plan and prioritize work tasks to maintain service delivery standards while supporting leadership with strategy deliveries and sales activities

What makes you a great fit
Above all, you are a customer-focused problem solver with strong technical aptitude, deep knowledge of order management processes, and the ability to thrive in a fast-paced environment handling complex commercial and supply chain interactions. We would also imagine that you have:

• Associate's or Bachelor's degree in Engineering, with 1-3 years of experience in customer service, technical support, or order management.
• In-depth knowledge of SAP (CRM/SD/MM) and experience with customer service software and databases
• Strong product and application knowledge - ability to interpret type keys, identify pumps, spare parts, kits, and motors
• Excellent written and spoken English with strong communication and stakeholder relationship-building skills

It is a plus if you also:

• Experience with complex project sales order fulfillment and export documentation
• Proficiency in MS Office applications and SAP/BW reporting tools
• Knowledge of business structure, key market needs, and digital customer engagement tools

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Workplace: Hybrid (office and home-working)

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.