Senior Cloud Ops Engineer — AWS & Incident Response

Teradata; Mexico; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

Teradata in Mexico is seeking a Professional Cloud Support Engineer to provide operational support for Teradata's cloud-based services on AWS. The role emphasizes incident response, security, and performance optimization in a 24/7 global framework.

You will work with cross-functional teams, engage customers, lead technical discussions during incidents, and ensure SLAs are met. Strong AWS knowledge, Linux, and English are required, with corresponding certifications preferred.

Qualifications

• 3+ years delivering AWS-based production support.
• Strong knowledge of AWS architecture, security, and operations.
• Proficiency in Linux administration and shell scripting.
• Excellent English communication and customer-facing skills.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide operational support across AWS environments in a 24/7 framework.
• Perform incident response and root-cause analysis.
• Implement AWS security best practices and governance controls.
• Monitor performance and optimize cloud resources.
• Communicate status and remediation plans to customers.
• Collaborate with globally distributed teams.
• Maintain documentation and participate in on-call rotations.

Skills

AWS cloud

Linux

English (advanced)

Customer engagement

Incident management

Education

Bachelor's degree in CS/IT/Engineering

Job description

Teradata in Mexico is seeking a Professional Cloud Support Engineer to provide operational support for Teradata's cloud-based services on AWS. The role emphasizes incident response, security, and performance optimization in a 24/7 global framework.

You will work with cross-functional teams, engage customers, lead technical discussions during incidents, and ensure SLAs are met. Strong AWS knowledge, Linux, and English are required, with corresponding certifications preferred.