AWS Cloud Support Engineer - L2 Incident & Cost Optimizer

Epsilon LATAM.; Monterrey, Región Centro; Hybrid; MXN 480,000 - 620,000; Full time

Job summary

Epsilon LATAM. is seeking an AWS Cloud Engineer to design, implement, and maintain cloud solutions across hybrid locations (MTY, GDL, Mexico City). You will provide L2 technical support, manage incidents, and ensure secure, cost-efficient operations.

The role requires 4–5 years of AWS experience, strong communication, and the ability to work both independently and within a team. Hybrid work model and after-hours on-call duties apply.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–5 years of experience in cloud engineering, specifically with AWS services (EC2, S3, RDS, VPC, Lambda).
• Any AWS certification is a plus but not mandatory.
• Experience in providing L2 technical support with strong problem-solving and communication skills.

Responsibilities

• Design, implement, and maintain AWS cloud solutions.
• Provide Level 2 technical support and incident management for AWS services.
• Monitor environments for performance, security, and cost-efficiency; respond to alerts/incidents.
• Collaborate with engineering and support teams to share insights and best practices in cloud management.
• Develop and maintain documentation for supported applications.
• Review cloud resource utilization and recommend efficiency/cost-reduction measures.
• Participate in on-call rotation for after-hours support and incident response.

Skills

AWS Cloud Engineering

Incident management

Technical support

Communication skills

Team collaboration

Education

Bachelor's degree in Computer Science/Information Technology

Tools

EC2

S3

RDS

VPC

Lambda

Job description

Epsilon LATAM. is seeking an AWS Cloud Engineer to design, implement, and maintain cloud solutions across hybrid locations (MTY, GDL, Mexico City). You will provide L2 technical support, manage incidents, and ensure secure, cost-efficient operations.

The role requires 4–5 years of AWS experience, strong communication, and the ability to work both independently and within a team. Hybrid work model and after-hours on-call duties apply.