Senior Client Onboarding & Process Optimization Analyst

Citi; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Citi in Mexico City seeks a Client Onboarding Senior Analyst to lead account opening activities, ensure accurate documentation, and coordinate cross-functional teams across onboarding processes.

The role emphasizes strong communication, risk-aware decisions, and delivering high-quality service to clients while supporting internal partners. Bachelor's degree required; 5–8 years of related experience preferred.

Formación

• 5-8 years of experience in documentation review, account maintenance and related cash products preferred.

Responsabilidades

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Encourages cross functional training for staffs to enrich their skill base.
• Optimizes manpower to achieve higher productivity levels.
• Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.
• Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Account opening

Project management

Customer service

English communication

Educación

Bachelor's degree

Descripción del empleo

Citi in Mexico City seeks a Client Onboarding Senior Analyst to lead account opening activities, ensure accurate documentation, and coordinate cross-functional teams across onboarding processes.

The role emphasizes strong communication, risk-aware decisions, and delivering high-quality service to clients while supporting internal partners. Bachelor's degree required; 5–8 years of related experience preferred.