Senior Analyst, Supply Chain Process Enablement (Oracle EBS)

Vertiv Co; Mexicali; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Vertiv Co is seeking a Sr. Analyst, Process Enablement – Supply Chain to provide expert, structured support for global supply chain processes. You will triage issues, clarify requirements, and ensure adoption of templates and procedures.

This role acts as a super user for end-to-end processes and collaborates with Enablement Leads and IT support. You will engage across multiple Oracle EBS modules, document requirements, and keep stakeholders updated on designs and fixes while reducing ticket

Formación

• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.

Responsabilidades

• Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
• Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
• Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
• Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

Conocimientos

Oracle EBS

Supply chain processes

Issue triage

User enablement

Educación

Bachelor’s degree in Business/Accounting/Finance/ Economics/ Engineering/ IT/ CS

Herramientas

Oracle EBS

ServiceNow

SharePoint

Descripción del empleo

Vertiv Co is seeking a Sr. Analyst, Process Enablement – Supply Chain to provide expert, structured support for global supply chain processes. You will triage issues, clarify requirements, and ensure adoption of templates and procedures.

This role acts as a super user for end-to-end processes and collaborates with Enablement Leads and IT support. You will engage across multiple Oracle EBS modules, document requirements, and keep stakeholders updated on designs and fixes while reducing ticket