Manufacturing Process Enablement Analyst (Oracle EBS)

Vertiv Co; Mexicali; Presencial; MXN 1.554.000 - 2.072.000; Jornada completa

Descripción de la vacante

Vertiv Co is seeking a Sr. Analyst, Process Improvement - Manufacturing to provide expert support for manufacturing business processes, triage issues, and drive adoption of global templates.

This role acts as a super user for end-to-end manufacturing processes and coordinates with ERP/Process Enablement teams. Responsibilities include supporting Oracle EBS modules (BOM, WIP, QLT, MRP, INV), documenting requirements, and delivering updates on fixes and designs while reducing ticket volume through

Formación

• 2–4 years of Oracle EBS functional support or business process enablement.
• Experience in handling module-specific user queries and functional triage.
• Deep knowledge of Oracle EBS manufacturing modules (BOM, WIP, QLT, MRP, INV).
• Strong written and verbal English communication.

Responsabilidades

• Supports manufacturing Oracle EBS modules including BOM, WIP, QLT, Manufacturing Configurator, Planning (MRP execution), and Inventory Management (INV).
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with manufacturing business functions, Process Enablement Lead, and Training & Knowledge Coordinator.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation and root-cause categorization.
• Advises on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.

Conocimientos

Process improvement

Analytical thinking

Root-cause analysis

English communication

Educación

Bachelor's degree (Business Administration/Engineering/IT)

Herramientas

Oracle EBS

Descripción del empleo

Vertiv Co is seeking a Sr. Analyst, Process Improvement - Manufacturing to provide expert support for manufacturing business processes, triage issues, and drive adoption of global templates.

This role acts as a super user for end-to-end manufacturing processes and coordinates with ERP/Process Enablement teams. Responsibilities include supporting Oracle EBS modules (BOM, WIP, QLT, MRP, INV), documenting requirements, and delivering updates on fixes and designs while reducing ticket volume through