Senior Analyst, Product Management

Royal Caribbean Group; Ciudad de México; On-site; MXN 450,000 - 650,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Analyst, Product Management in Mexico City to lead hands-on administration, configuration, and continuous improvement of HR technology platforms including SAP SuccessFactors and custom apps. You will partner with HR, IT, and business stakeholders to deliver high-quality HR solutions and user experiences.

The role focuses on SDLC, testing, releases, and cross-functional collaboration within the HR Transformation organization, reporting to the Sr.

Qualifications

• 4+ years of experience supporting HR technology, HRIS or enterprise apps.
• 2+ years hands-on configuration of SAP SuccessFactors or custom apps.
• Experience with multiple SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, etc.).
• Experience with SAP SuccessFactors, Salesforce, ServiceNow integrations.
• Strong understanding of HR processes and technology solutions.
• Experience with SDLC, testing, releases, and defect resolution.
• Strong communication and collaboration across teams.

Responsibilities

• Configure and maintain HR platforms including SAP SuccessFactors and custom apps.
• Configure business rules, workflows, roles, and fields per requirements.
• Support new functionality, integrations, and releases.
• Troubleshoot issues with technical and business teams.
• Maintain documentation and system specifications.
• Support SDLC activities: testing, deployment, production support.
• Collaborate with HR, IT, and business stakeholders.
• Monitor and improve system performance and data quality.

Skills

Analytics & problem solving

Communication skills

Requirements translation

HR tech knowledge

SuccessFactors experience

Tools

SAP SuccessFactors

Custom Applications

Salesforce

ServiceNow

Job description

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Senior Analyst, Product Management

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’sHR Transformation Teamhas an exciting career opportunity for a full‑time Senior Analyst, Product Management reporting to theSr. Manager, Product Management.

The position is onsite and based in Mexico City, Mexico.

POSITION SUMMARY

The Senior Analyst, Product Management is a technical HR Systems professional responsible for the hands‑on administration, configuration, maintenance, and continuous improvement of HR technology platforms, including SAP SuccessFactors and custom system applications.

This role serves as a key technical resource within the HR Transformation organization, partnering with HR, IT, and business stakeholders to configure solutions, support system enhancements, execute testing activities, manage releases, and maintain system functionality. The Lead ensures HR applications operate effectively, remain aligned with business requirements, and deliver a high‑quality user experience.

RESPONSIBILITIES

Reporting to the Sr. Manager, HR System Design, this role is responsible for supporting designated products within the HR ecosystem and executing activities associated with the Software Development Life Cycle (SDLC).

Product Administration & Configuration

• Perform hands‑on configuration and maintenance of HR platforms, including SAP SuccessFactors, custom applications, and related HR systems.
• Configure business rules, workflows, security roles, permissions, fields, page layouts, templates, and system settings based on approved business requirements.
• Support implementation of new system functionality, enhancements, integrations, and releases.
• Troubleshoot system issues and identify root causes in partnership with technical and business teams.
• Execute platform updates and configuration changes in accordance with established governance processes.
• Maintain system documentation, configuration workbooks, and technical specifications.
• Support data integrity, system usability, and process standardization across HR applications.
• Serve as a subject matter expert for assigned HR technology platforms.
• Strong configuration capability in the core applications.
• Support intake activities and document enhancement requests, defects, and operational support needs.
• Translate approved business requirements into detailed system configuration and technical specifications.
• Collaborate with stakeholders to clarify requirements and assess solution feasibility.
• Maintain backlog items, support prioritization discussions, and provide effort estimates for configuration activities.
• Ensure requirements are accurately reflected within system designs and configurations.

SDLC Support & Testing

• Execute SDLC activities including requirements validation, configuration, testing, deployment, and production support.
• Develop and execute unit testing, system testing, regression testing, and user acceptance testing scenarios.
• Document test results, identify defects, and coordinate resolution activities.
• Support release management activities and production deployments.
• Validate delivered solutions meet business requirements and quality standards.
• Ensure compliance with established SDLC processes, standards, and controls.
• Partner with engineering and architecture teams to ensure solutions are technically sound and future‑ready.

Stakeholder Collaboration & User Support

• Partner with HR Centers of Excellence, HR Operations, IT teams, and business stakeholders to support system enhancements and ongoing operations.
• Provide technical guidance regarding system capabilities, configuration options, and best practices.
• Assist in evaluating new platform features and identifying opportunities for process improvement.
• Develop job aids, configuration documentation, knowledge articles, and training materials.
• Support organizational readiness activities associated with new system functionality.
• Develop job aids / training materials to provide guidance on new enhancements to the HR Applications.

Operational Support & Continuous Improvement

• Monitor production environments and proactively identify opportunities for optimization.
• Analyze recurring issues and implement sustainable configuration‑based solutions.
• Support audit requests, compliance activities, and data quality initiatives.
• Assist with integration validation and downstream system impacts related to configuration changes.
• Participate in periodic platform reviews, release assessments, and enhancement planning activities.
• Maintain awareness of emerging HR technology capabilities and SuccessFactors releases relevant to assigned areas.
• Identify and elevate risks, dependencies, and delivery constraints.
• Ensure delivery to scope and timeline.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• 4+ years of experience supporting HR technology, HRIS platforms, or enterprise applications.
• 2+ years of hands‑on configuration and administration experience of SAP SuccessFactors or Custom Applications.
• Experience configuring and supporting one or more SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, etc.).
• Experience supporting integrated ecosystems involving SAP SuccessFactors, Salesforce, ServiceNow, or related enterprise applications.
• Strong understanding of HR processes and HR technology solutions.
• Experience supporting system enhancements, releases, testing, and defect resolution.
• Familiarity with Agile and traditional SDLC methodologies.
• Ability to translate business requirements into system configurations and technical solutions.
• Experience developing test scripts, executing testing, and supporting production deployments.
• Strong analytical, troubleshooting, and problem‑solving capabilities.
• Knowledge of security roles, permissions, workflows, and data management concepts.
• Experience creating technical documentation, job aids, and system support materials.
• Strong attention to detail and execution discipline.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused with a commitment to service excellence.
• Strong verbal and written communication skills.
• Ability to work effectively across functional and technical teams.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.