Senior Analyst - Consumer Relations & Insights (Remote)

Mondelēz International; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Mondelēz México is seeking a dedicated professional to manage consumer contacts and loyalty initiatives within a dynamic marketing environment. The role focuses on overseeing consumer relations operations, extracting insights from consumer interactions, and leading reporting efforts to drive continuous improvement.

The candidate should bring strong communication skills, strategic thinking, and a track record in managing multi-channel consumer touchpoints, including social media and recall

Qualifications

• Experience in contact center management and customer service operations.
• Ability to analyze consumer data and translate insights into actions.
• Strong project management and stakeholder collaboration skills.
• Excellent communication, both verbal and written.

Responsibilities

• You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

Skills

Contact center management

Social media operations

Recall management

Project management

Strategic thinking

People development

Analytical & quantitative skills

Verbal & written communication

Job description

Mondelēz México is seeking a dedicated professional to manage consumer contacts and loyalty initiatives within a dynamic marketing environment. The role focuses on overseeing consumer relations operations, extracting insights from consumer interactions, and leading reporting efforts to drive continuous improvement.

The candidate should bring strong communication skills, strategic thinking, and a track record in managing multi-channel consumer touchpoints, including social media and recall