Senior AI/ML Platform Engineer – Hybrid (Mexico City)

Medallia; Ciudad de México; Hybrid; MXN 1,500,000 - 2,600,000; Full time

Job summary

Medallia is seeking a Senior AI/ML Engineer to join the AI Platform team in Mexico City. You will architect and develop the building blocks of our next-generation AI products. You will work with cross-functional teams to deliver world-class AI capabilities to enterprise customers.

This is a hybrid role with a minimum of three onsite days per week at our Mexico City office. You will primarily support Collaboration Services engineering and provide on-site IT support as needed for end-user devices

Qualifications

• BA/BS in CS or related field, or equivalent practical experience.
• 5+ years of software development in production environments using Python, Java, or Scala.
• Microservices development experience.
• Experience deploying and operating services on Kubernetes; familiarity with Kubernetes-based deployment frameworks in regulated environments.
• Experience with distributed systems: Spark, Hadoop, Kafka.
• Experience with Relational SQL including Postgres.
• Experience with code quality and testing architectures on large codebases.

Responsibilities

• Lead evolution of AI/ML platform services, ensuring compliance, security, and performance standards.
• Design and implement in-house and cloud-native ML infrastructure.
• Monitor, maintain, and optimize deployed models and ML pipelines.
• Build and maintain secure data pipelines across national boundaries.
• Collaborate with product and design teams to build innovative features for the Customer Experience space.
• Architect scalable solutions for large-scale data processing made available to clients with high performance.
• Design and implement APIs to power front-end applications.
• Identify process improvements: automating manual processes, optimizing data delivery, redesigning infrastructure for greater scalability.
• Participate in a scheduled on-call rotation to maintain the availability and reliability of both internal platforms and customer-facing production systems.

Skills

Python

Java

Scala

Kubernetes

Spark

Hadoop

PostgreSQL

Microservices

Education

BSc CS

Tools

Airflow

Kubeflow

TensorFlow Serving

KServe

Django

Elasticsearch

Job description

Medallia is seeking a Senior AI/ML Engineer to join the AI Platform team in Mexico City. You will architect and develop the building blocks of our next-generation AI products. You will work with cross-functional teams to deliver world-class AI capabilities to enterprise customers.

This is a hybrid role with a minimum of three onsite days per week at our Mexico City office. You will primarily support Collaboration Services engineering and provide on-site IT support as needed for end-user devices