Security Manager — Guest Safety & Luxury Experience

Banyan Tree Ilha Caldeira; Guadalupe; On-site; MXN 600,000 - 840,000; Full time

Job summary

Banyan Tree Veya in El Valle de Guadalupe, BC. México, seeks a Security Manager to safeguard guests, staff, and property within a luxury resort.

You will lead security operations, drive risk-management programs, and maintain a calm, safe environment that aligns with our guest-centric service ethos. Responsibilities include emergency preparedness, incident response, staff training, and ensuring compliance with health and safety standards.

Qualifications

• Proven experience in security management within hospitality or similar environments.
• Strong knowledge of health, safety, and emergency procedures.
• Experience with fire safety systems and evacuation protocols.
• Excellent organizational and problem-solving skills.
• Ability to perform under pressure and respond to emergencies.
• Strong interpersonal skills for guest interactions.
• English proficiency (intermediate to advanced).

Responsibilities

• Develop and manage security operations in a luxury resort.
• Lead emergency response planning and execution.
• Ensure compliance with safety standards and policies.
• Train and supervise security staff with a professional demeanor.
• Maintain security reports and incident documentation.
• Coordinate with internal teams and authorities as needed.
• Uphold a proactive security culture aligned with guest experience.

Skills

Security management

Health & safety

Fire safety systems

Emergency procedures

Leadership

Guest interaction

English proficiency

Job description

Banyan Tree Veya in El Valle de Guadalupe, BC. México, seeks a Security Manager to safeguard guests, staff, and property within a luxury resort.

You will lead security operations, drive risk-management programs, and maintain a calm, safe environment that aligns with our guest-centric service ethos. Responsibilities include emergency preparedness, incident response, staff training, and ensuring compliance with health and safety standards.