Security Manager

Banyan Tree Ilha Caldeira; Guadalupe; On-site; MXN 600,000 - 840,000; Full time

Job summary

Banyan Tree Veya in El Valle de Guadalupe, BC. México, seeks a Security Manager to safeguard guests, staff, and property within a luxury resort.

You will lead security operations, drive risk-management programs, and maintain a calm, safe environment that aligns with our guest-centric service ethos. Responsibilities include emergency preparedness, incident response, staff training, and ensuring compliance with health and safety standards.

Qualifications

• Proven experience in security management within hospitality or similar environments.
• Strong knowledge of health, safety, and emergency procedures.
• Experience with fire safety systems and evacuation protocols.
• Excellent organizational and problem-solving skills.
• Ability to perform under pressure and respond to emergencies.
• Strong interpersonal skills for guest interactions.
• English proficiency (intermediate to advanced).

Responsibilities

• Develop and manage security operations in a luxury resort.
• Lead emergency response planning and execution.
• Ensure compliance with safety standards and policies.
• Train and supervise security staff with a professional demeanor.
• Maintain security reports and incident documentation.
• Coordinate with internal teams and authorities as needed.
• Uphold a proactive security culture aligned with guest experience.

Skills

Security management

Health & safety

Fire safety systems

Emergency procedures

Leadership

Guest interaction

English proficiency

Job description

About Our Team

At Banyan Tree Veya in El Valle de Guadalupe BC. México, we craft meaningful and lasting connections through extraordinary, intuitive, and personalized service, thoughtfully tailored to each guest’s individual journey. Our approach blends mindful luxury, wellbeing, and a deep sense of place in a vineyard setting, creating experiences that go beyond hospitality.

Banyan Tree Veya – Valle de Guadalupe

About Our Team

At Banyan Tree Veya in El Valle de Guadalupe BC. México, we craft meaningful and lasting connections through extraordinary, intuitive, and personalized service, thoughtfully tailored to each guest’s individual journey. Our approach blends mindful luxury, wellbeing, and a deep sense of place in a vineyard setting, creating experiences that go beyond hospitality.

Role Purpose

The Security Manager is a key leader responsible for safeguarding the wellbeing, safety, and peace of mind of our guests, associates, and property.

The Impact of This Role

This position plays a vital role in protecting the integrity and reputation of the resort by ensuring a secure and controlled environment.

The Security Manager Is Responsible For

• Ensuring the safety and security of guests, employees, and assets
• Leading emergency response preparedness and execution
• Overseeing compliance with safety, health, and risk management standards
• Maintaining a proactive, prevention-focused security culture

Creating an environment where guests feel safe, cared for, and completely at ease.

Position Objective

To lead and oversee all security operations, ensuring compliance with safety regulations, efficient emergency response, and a secure environment that supports seamless luxury experiences.

Key Responsibilities

• Develop and manage departmental budgets and performance strategies
• Ensure full compliance with hotel policies, safety standards, and security procedures
• Lead, train, and supervise security team members, fostering discipline and professionalism
• Oversee emergency response protocols, including fire, evacuation, and incident management
• Maintain accurate and timely security reports, logs, and documentation
• Ensure proper handling of Lost & Found processes
• Coordinate with internal departments and external authorities when required
• Ensure compliance with occupational health and safety standards and civil protection programs
• Respond to incidents with discretion, professionalism, and sound judgment
• Promote a proactive security culture aligned with guest experience excellence

Critical Skills & Qualifications

• Proven experience in security management within hospitality or similar environments (3–7 years)
• Strong knowledge of health, safety, and emergency procedures
• Experience in fire safety systems, evacuation protocols, and first aid (CPR preferred)
• Excellent organizational and problem-solving skills
• Ability to perform under pressure and respond to emergencies effectively
• Strong interpersonal skills and ability to interact with guests
• English proficiency (intermediate to advanced preferred)
• Leadership presence with team management capabilities

Development Path

This role offers a strong foundation for growth into senior operational leadership positions, contributing to broader Rooms Division or Resort leadership responsibilities.

What Makes This Role Unique

Beyond traditional security, this role is about creating a sense of trust, calm, and reassurance that enhances the guest journey.

The Security Manager embodies the Banyan Tree Veya philosophy “I am with you”, ensuring that every guest experience is supported by a safe, secure, and thoughtfully managed environment where luxury and wellbeing coexist seamlessly.