Seasonal Customer Care Representative

Resolv Global; Tijuana; Remote; MXN 115,000 - 164,000; Full time

Benefits offered by this job

Weekly payments in USD

Fully remote

Job summary

Resolv Global is seeking Seasonal Customer Care Representatives to support customers remotely across phone, email, webchat, and social channels. You will handle inquiries about orders, billing, product information, returns, and general account support, delivering empathetic service in a fast-paced environment.

Ideal candidates have strong English communication, 1–2 years in customer experience, and the ability to multitask while using multiple systems.

Qualifications

• Advanced English proficiency.
• 1–2 years of Customer Experience experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide customer service via phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Enter customer and order data into internal systems.
• Resolve concerns professionally and escalate when needed.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve satisfaction and support sales initiatives.
• Collaborate with team members to ensure smooth operations.

Skills

English proficiency

Customer service

Multitasking

Computer literacy

Typing 30+ WPM

Remote work

Communication

Tools

CRM software

Job description

We are seeking customer-focused and dependable Seasonal Customer Care Representatives to join our growing remote team. In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support. We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

• Strong English verbal and written communication skills
• Customer service or call center experience preferred
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and ability to navigate multiple systems
• Typing speed of 30+ WPM preferred
• Flexible and team-oriented attitude

Work Environment

• Fully remote position
• Must be comfortable working with your camera on during the entire shift
• Must be comfortable working weekends and flexible schedules as needed
• Independent contractor agreement
• Weekly payments in USD
• $5.50 USD per hour

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Pre-Screen interview
• Live Interviews
• Background Check

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for this position.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements

• Advanced English proficiency
• Minimum of 1-2 years of Customer Experience experience
• Strong communication and organizational skills
• Professional attitude and ability to multitask
• Strong computer literacy