Sea Freight Pricing & Tender Management Desk US

820 Hellmann Worldwide Logistics S.A. de C.V.; Monterrey; Presencial; MXN 260.000 - 400.000; Jornada completa

Descripción de la vacante

Hellmann Worldwide Logistics S.A. de C.V. in Monterrey seeks an SF Pricing & Tender Mgmt Operations Associate to support rate quoting, office coordination, and process improvements. The role emphasizes accuracy, reliability, and proactive problem solving within a dynamic logistics environment.

The ideal candidate brings 1–3 years in freight forwarding, strong English/Spanish communication, and solid MS Office skills to improve pricing operations and customer service.

Formación

• High School Diploma required.
• 1–3 years of prior freight forwarding industry experience preferred.
• Excellent verbal and written communication in English and Spanish.

Responsabilidades

• Prepare accurate ocean freight rate quotes for routed business using standard tariffs and rate sheets.
• Coordinate with overseas offices to secure local charges (origin and destination).
• Follow up on quotes via email and phone daily.
• Support KPIs by tracking quoting effectiveness and efficiency.

Conocimientos

English fluency

Spanish fluency

Organizational skills

Attention to detail

Communication skills

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

The SF Pricing & Tender Mgmt Operations Associate plays a crucial role in maintaining the efficiency and accuracy of Pricing & Tender Management operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare accurate and timely ocean freight rate quotes for routed business from HWL overseas offices and network partners, based on standard Pelorus FCL and LCL tariffs, standard FOB charges, and standard drayage and trucking rates or ExWorks shipments - in standardized format and rate management system (Freightos)
• Communicate with overseas offices and partners to secure local charges (origin and destination)
• Daily follow up for feedback on all quotes provided via e-mail and phone
• Provide consistent feedback to Product Management Ocean to ensure current/correct service, transit time, rate validity, equipment and space capacity
• Handover booking requests for secured business for booking to HWL USA Operations and overseas offices
• Publishes quote information, including carrier, contract #, routing and buy-sell overview to Product Operations
• Escalate pricing issues for routed business to USA Sea Pricing Desk Manager
• Adjust quoting parameters in conjunction with product leaders to maintain appropriate win ratios, yield levels and efficiencies
• Maintain and drive KPIs to measure quoting effectiveness, efficiency, and productivity
• Support execution of global, regional and trade lane SF commercial strategy and steer SF volumes to preferred carriers based on HWL preferred carrier policy
• Support continuous improvement of US Sea Pricing Desk processes and quality standards
• Maintain record log of rate expiration dates and proactively align with Ocean Product team on updates
• Liaise with USA Ocean Product teams to ensure services, transit time, rate validity and volume capacity
• Support invoicing disputes from US branches and address with SSL
• Auditing carrier rates in Freightos and address corrections as needed
• Analyze ocean carrier rate contracts for FCL and LCL
• Additional tasks as assigned by the Team Leader

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School Diploma
• 1 to 3 years of previous experience in freight forwarding industry preferred
• Completion of any industry related course is a plus
• Excellent verbal and written communication skills in English and Spanish
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office

KNOWLEDGE, SKILLS & ATTRIBUTES

• Self-confident, creative, innovative
• Can work at all levels of the organization
• Can make something complex easy to understand
• Can move from strategic to detailed focus easily
• Willing to help; looks for solutions; coaches others in finding their own solutions
• Values each person no matter their position, empathetic Team oriented.
• Willing to coach and receive coaching.
• Willing to lead and to follow depending on the situation.
• Eager to go above and beyond when needed to be successful
• Curious and continuously looking for ways to learn and grow
• Customer-focused
• Organizational skills

PHYSICAL DEMANDS

Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion and social diversity are firmly anchored values in our corporate culture.

Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years.

All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers.

Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive!

Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions.

You will find a diverse and inclusive culture, where you are embraced and respected for who you are.

We want you to feel valued, supported, and inspired.