Scheduling Receptionist

Helpware Inc.; Región Centro; Hybrid; MXN 168,000 - 201,000; Full time

Benefits offered by this job

8% Savings Fund

Major Medical Insurance

Food vouchers

Paid training

Job summary

Helpware Inc. in Guadalajara is seeking a Scheduling Receptionist to be the first point of contact for patients, handling calls, scheduling appointments, updating records, and guiding patients to the right resources.

This on-site role operates in a hybrid setup with potential for training and growth. Ideal candidates will have at least 6 months of customer service experience, strong English, and a calm, organized phone presence to ensure a smooth patient experience across multiple clinic

Qualifications

• At least 6 months of customer service experience.
• Advanced English proficiency (C1 or higher).
• Strong verbal communication and phone confidence.
• Excellent attention to detail and data entry accuracy.
• Comfortable using computers and learning new software systems.
• Healthcare/medical office or subscription-based support experience is a plus.
• Ability to work on-site in Guadalajara.

Responsibilities

• Answer incoming patient calls with professionalism and empathy.
• Schedule appointments across multiple clinic locations.
• Help patients find the right provider, location, or service for their needs.
• Triage calls efficiently and ensure patients are directed appropriately.
• Provide an exceptional customer experience while updating patient information in the EHR.
• Assist with incoming patient referrals and related documentation.
• Maintain accurate records following established procedures.
• Support patients throughout the scheduling process and be a reliable teammate in a fast-paced healthcare environment.

Skills

Customer service

Verbal communication

Data entry accuracy

Multitasking

Tools

EHR systems

Job description

Scheduling Receptionist | Guadalajara | Hybrid

$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here's the deal!

When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next. Your role is to make that process easy.

As a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources. Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call.

No healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest.

Your day-to-day!

• Answer incoming patient calls with professionalism and empathy
• Schedule appointments across multiple clinic locations
• Help patients find the right provider, location, or service for their needs
• Triage calls efficiently and ensure patients are directed appropriately
• Answer questions clearly and confidently while providing an exceptional customer experience
• Collect and update patient information accurately within electronic health record (EHR) systems
• Assist with incoming patient referrals and related documentation
• Maintain accurate records while following established procedures
• Support patients throughout the scheduling process and help remove barriers to careContribute as a reliable teammate in a fast-paced healthcare environment

What you need

• At least 6 months of customer service experience
• Advanced English proficiency (C1 or higher)
• Strong verbal communication skills and confidence on the phone
• Excellent attention to detail and data entry accuracy
• Comfortable using computers and learning new software systems
• Ability to multitask and stay organized in a fast-paced environment
• Healthcare, medical office, or subscription-based support experience is a plus
• Ability to work on-site in Guadalajara

What you get

• $16,500 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months