SAP S/4HANA Operations and Planning (MM - PP)

Endava; Monterrey; Presencial; MXN 1.212.541 - 1.558.981; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Career coaching and development

Flexible working hours

Global wellbeing programme

Descripción de la vacante

Endava is looking for an experienced SAP IT Specialist in Monterrey, Nuevo León. The candidate will be responsible for managing SAP-related support tickets, conducting analysis, and ensuring resolution of incidents. A BA/BS degree and 5 to 8 years of experience in a relevant role are essential.

This role offers a competitive salary package, including performance bonuses, training opportunities, and a hybrid work environment.

Formación

• 5 to 8 years of experience in an SAP-related IT role.
• Strong knowledge of SAP configuration nodes related to materials management.
• Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods.

Responsabilidades

• Monitor ServiceNow incident queues for assigned functional areas.
• Perform initial evaluation and triage of support tickets.
• Document analysis, actions taken, and resolution details.

Conocimientos

SAP Production Planning for Process Industries (PP/PI)

SAP Material Management processes

Analytical and problem-solving skills

Experience with ServiceNow

Strong communication skills in English

Educación

BA/BS degree in Computer Science or related field

Herramientas

NACE output determination

Rev-Trac

Cloud ALM

Descripción del empleo

Responsibilities

• Monitoring ServiceNow incident queues for your assigned functional areas
• Performing initial evaluation and triage of support tickets
• Communicating directly with impacted users to understand reported issues
• Analyzing issues and determining the appropriate path to resolution
• Performing SAP configuration changes as needed to resolve break/fix issues
• Coordinating with technical teams when development or cross-functional support is required
• Working with business users to validate solutions and capture test evidence
• Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications

• BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
• 5 to 8 years of experience in an SAP-related IT role
• Exposure to S/4HANA and ECC is preferred
• Experience with NACE output determination and BRF+
• Experience with ALE / IDOC inbound and outbound integration
• Experience with modern event-based, SAP API integration is preferred
• Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module/process areas
• Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
• Excellent written and verbal communication skills in English
• Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions
• Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions
• Strong knowledge of SAP configuration nodes related to materials management and production planning process areas
• Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
• Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
• Strong analytical and problem-solving skills
• Ability to work effectively with business users, technical teams, and cross-functional stakeholders
• Ability to manage multiple support issues and priorities in a fast-paced environment
• Self-starter with a proactive mindset and strong attention to detail

Benefits

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.