SAP HR (SuccessFactors) Support

IBM; Región Centro; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

IBM Mexico is seeking an experienced SAP SuccessFactors Consultant to provide ongoing production support, troubleshooting, and enhancements across Employee Central and Talent modules in a global, multi-country environment. Hands-on configuration knowledge is a must, with focus on stability and data integrity.

You will work across Onboarding, Performance, and Compensation, support integrations and data replication, participate in UT/SIT/UAT, and contribute to reporting and release management.

Formación

• Extensive experience with SuccessFactors Employee Central configuration (data models, MDF, business rules, RBP, Story reporting)
• Strong understanding of integrations and end-to-end data flows between SuccessFactors and SAP S/4HANA
• Proven testing and release management experience (UT/SIT/UAT, impact analysis)
• Ability to create clear technical specs and document test cases for developers

Responsabilidades

• Provide ongoing production support for SAP SF modules across a global, multi-country environment
• Troubleshoot and enhance Employee Central and Talent modules (Onboarding 2.0, Performance, Compensation, LMS)
• Lead UT/SIT/UAT and regression testing, coordinate with IT and business stakeholders

Conocimientos

SuccessFactors expertise

Employee Central

Integrations

QA & testing

Documentation

Herramientas

Integration Center

BIB data replication

S4 HCM

Transport Tool

Descripción del empleo

• Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance
• Maintain and troubleshoot global SuccessFactors Employee Central and Talent solution (multi-country data, localization)
• Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation
• Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness
• Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data
• Monitor and resolve integration, replication, and data consistency issues within SuccessFactos and across systems
• Support SAP releases, HRSP updates, and instance refresh activities, including regression testing
• Assess and communicate end-to-end impact of system changes across modules and integrations
• Support UT, SIT, and UAT, including design and execution of positive & negative test cases
• Develop and support reporting - Canvas, Table, Story, Dashboard
• Skills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases. Suggestion on development for to ease support.

Introduction

- Perform ticket triage (user error, master data fixes, training gaps, or cross-team dependencies)

• Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance
• Maintain and troubleshoot global SuccessFactors Employee Central and Talent solution (multi-country data, localization)
• Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation
• Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness
• Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data
• Monitor and resolve integration, replication, and data consistency issues within SuccessFactos and across systems
• Support SAP releases, HRSP updates, and instance refresh activities, including regression testing
• Assess and communicate end-to-end impact of system changes across modules and integrations
• Support UT, SIT, and UAT, including design and execution of positive & negative test cases
• Develop and support reporting - Canvas, Table, Story, Dashboard
• Skills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases. Suggestion on development for to ease support.

Your Role And Responsibilities

Experienced SAP SuccessFactors Consultant responsible for providing ongoing production support, troubleshooting, and enhancements across Employee Central and Talent modules (Onboarding 2.0, Performance, Compensation, LMS) in a global, multi-country environment. Hands on experience with SuccessFactors configuration and knowledge of product features is a must. Role focus is to ensures system stability, data integrity, and continuous improvement aligned with business needs.

Required Technical And Professional Expertise

• Strong hands-on Employee Central configuration (Data Models, MDF, Business Rules, RBP, Latest People Profile, Story Reporting, Transport Tool)
• Experience with integrations (Integration Center)
• Understanding of end-to-end data flows within SuccessFactors and with S4
• Solid testing & release management experience (UT/SIT/UAT, impact analysis, SAP releases)
• Strong knowledge of Talent modules (Onboarding 2.0, Performance, Compensation, LMS, Recruiting) & Reporting
• Expertise in data replication using BIB
• Proven production support & troubleshooting experience (ticket resolution, defect diagnosis, integration/data issue handling)
• SAP SuccessFactors Certifications
• Ability to present the issue with root cause, fix, impacts
• Strong communication to engage with team, leadership and stakeholders
• S4 HCM knowledge of infotypes, configuration
• Must be proficient in problem-solving and gap analysis skills
• Excellent communication and documentation skills

Preferred Technical And Professional Experience

• Payroll knowledge to support data replication
• SF API's
• SAP BTP/CPI to support integrations