SAP EAM Support Consultant

IBM; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

IBM seeks an SAP Plant Maintenance Support Consultant to ensure stability, performance, and continuous improvement of Asset Management and Plant Maintenance processes. You will analyze incidents, perform root cause analysis, and deliver corrective actions while meeting service levels.

The role requires collaboration with stakeholders and technical teams to troubleshoot defects and optimize processes across SAP PM/EAM, IT/OT integrations, and OT systems, while enabling users and driving

Formación

• Strong expertise supporting and configuring SAP PM/EAM end-to-end business processes.
• Experience in asset-intensive industries ensuring stable maintenance operations.
• Proven experience monitoring and supporting integrations between SAP PM/EAM and IT/OT systems.
• Experience with incident management, root cause analysis, defect resolution, and SLA-driven support.
• Experience supporting releases, enhancements, testing activities, and user enablement.

Responsabilidades

• Provide end-to-end support for SAP Plant Maintenance processes and IT/OT integrations.
• Lead design workshops and support business development activities.
• Mentor and coach team members to develop skills and knowledge.
• Deliver process improvements and maintain high system performance in a complex environment.

Conocimientos

SAP PM/EAM

Incident management

Root cause analysis

IT/OT integrations

SLA-driven support

Client-facing

ABAP

Design workshops

Educación

Bachelor's Degree in relevant field

Herramientas

Maximo EAM Configuration

EAM Solution Integration

Descripción del empleo

Introduction

The SAP Plant Maintenance Support Consultant is responsible for ensuring the stability, performance, and continuous improvement of end-to-end Asset Management and Plant Maintenance business processes. This role provides functional support across the full maintenance lifecycle, including work identification, planning, scheduling, execution, monitoring, and closure. The consultant analyzes and resolves production incidents, performs root cause analysis, and delivers both immediate corrective actions and long-term solutions while meeting agreed service levels.

Introduction

The SAP Plant Maintenance Support Consultant is responsible for ensuring the stability, performance, and continuous improvement of end-to-end Asset Management and Plant Maintenance business processes. This role provides functional support across the full maintenance lifecycle, including work identification, planning, scheduling, execution, monitoring, and closure. The consultant analyzes and resolves production incidents, performs root cause analysis, and delivers both immediate corrective actions and long-term solutions while meeting agreed service levels.

The role requires close collaboration with business stakeholders, technical teams, and cross-functional support groups to troubleshoot system defects, integration issues, and process-related challenges. The consultant supports SAP releases, testing activities, interface monitoring, and process optimization initiatives, ensuring seamless operations across SAP Plant Maintenance and its integrations with enterprise IT and Operational Technology (OT) systems. Additionally, the position plays a key role in user enablement, continuous improvement, functional specification development, and maintaining high-quality system performance in a complex operational environment.

Your Role And Responsibilities

As a managing consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will lead design workshops, support business development activities and mentor and coach team members to develop their skills and knowledge. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.

There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.

Your Primary Responsibilities Include

Provide end-to-end support for SAP Plant Maintenance processes, including inbound and outbound integrations with various IT and OT systems.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Strong expertise supporting and configuring SAP Plant Maintenance (PM) / Enterprise Asset Management (EAM) end-to-end business processes, including work identification, planning, scheduling, execution, monitoring, and closure.
• Experience providing production support in asset-intensive industries such as Mining, Oil & Gas, Energy, or Heavy Manufacturing, ensuring stable and efficient maintenance operations.
• Proven experience monitoring, troubleshooting, and supporting integrations between SAP PM/EAM and IT/OT systems, ensuring interface stability and timely resolution of integration failures.
• Strong ability to perform incident management, root cause analysis, defect resolution, and SLA-driven support, partnering with technical teams on ABAP, middleware, and interface-related issues.
• Experience supporting releases, enhancements, testing activities, and continuous improvement initiatives, while driving user enablement and process optimization.

Preferred Technical And Professional Experience

• Maximo EAM Configuration: Experience with configuring Maximo-based Enterprise Asset Management (EAM) solutions, including designing and building workflows, data structures, and user interfaces.
• EAM Solution Integration: Experience integrating Maximo-based EAM solutions with other systems and applications, ensuring seamless data exchange and interoperability.
• Asset Management Best Practices: Experience applying asset management best practices and industry standards to Maximo-based EAM solutions, optimizing asset performance and maintenance.