SAP AMS Delivery

Hubclub Go; Región Centro; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Hubclub Go is seeking an experienced SAP AMS service management professional to act as the main operational contact for SAP ASM delivery topics and to escalate issues when needed.

The role emphasizes SLA/KPI adherence, governance, and delivery quality, leveraging 5+ years in SAP modules such as SD, PP, MM, EWM, FI-CO and SuccessFactors. Remote work with advanced English required.

Formación

• Requires 5+ years of proven SAP AMS service management experience.
• At least 5+ years as SAP consultant in modules such as Logistics (SD, PP, MM, EWM), FI-CO and SuccessFactors.
• Ability to ensure delivery quality and governance in SAP AMS processes.

Responsabilidades

• Primary Point of Contact: main operational contact for SAP ASM delivery topics, issues, and concerns.
• Escalation Management: primary escalation point for tickets and contractual obligations.
• SLA/KPI Oversight: ensure target service levels and commitments are met.

Conocimientos

SAP AMS

Service management

Escalation management

Delivery governance

Herramientas

SD

PP

MM

EWM

FI-CO

SuccessFactors

Descripción del empleo

Functional background (FI, CO, SD, MM, PM, TM, PP)

• Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
• Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
• SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.

REMOTE

ADVANCED ENGLISH