Salesforce Platform Support Engineer

Accenture México

Monterrey

Presencial

MXN 600.000 - 900.000

Jornada completa

hace 15 horas

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Career development opportunities

Work with cutting-edge technologies

International project exposure

Descripción de la vacante

Accenture México seeks a Salesforce Application Support Engineer to diagnose, troubleshoot, and resolve complex issues across Salesforce Development, Experience Cloud, and related integrations. You will ensure business continuity, system reliability, and performance while collaborating with cross-functional teams, taking ownership, and guiding others.

Strong problem-solving and independent work are essential.

Formación

Mandatory Salesforce Development, Salesforce Experience Cloud, and debugging/troubleshooting proficiency.
Experience in application support, incident resolution, and production support.
Ability to work independently and provide technical guidance to team members.

Responsabilidades

Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
Perform debugging and troubleshooting of Salesforce applications and integrations.
Support and enhance solutions built on Salesforce Experience Cloud.
Provide Salesforce application support, including configuration, administration, and issue resolution.
Work with Salesforce Reporting and data-related functionality to support business requirements.
Support and troubleshoot Salesforce Scheduler functionality.
Collaborate with cross-functional and technical teams to improve system performance, reliability, and scalability.
Monitor system health and proactively identify potential risks to minimize downtime and business impact.
Analyze and resolve production incidents while contributing to root-cause analysis and application remediation.
Identify opportunities for process improvements, automation, and continuous application optimization.
Provide technical guidance and share knowledge with team members to support team growth and skill development.
Act as a Subject Matter Expert (SME) within Salesforce-related technologies and support activities.
Engage with multiple teams and contribute to technical decisions affecting critical business applications.
Document troubleshooting procedures, technical solutions, and knowledge-sharing materials.