Salesforce Application Support Engineer

Accenture México

Monterrey

Presencial

MXN 600.000 - 900.000

Jornada completa

hace 14 horas

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Ventajas ofrecidas por este puesto de trabajo

Career development opportunities

Work with cutting-edge technologies

International project exposure

Descripción de la vacante

Accenture México seeks a Salesforce Application Support Engineer to diagnose, troubleshoot, and resolve complex issues across Salesforce Development, Experience Cloud, and related integrations. You will ensure business continuity, system reliability, and performance while collaborating with cross-functional teams, taking ownership, and guiding others.

Strong problem-solving and independent work are essential.

Formación

Mandatory Salesforce Development, Salesforce Experience Cloud, and debugging/troubleshooting proficiency.
Experience in application support, incident resolution, and production support.
Ability to work independently and provide technical guidance to team members.

Responsabilidades

Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
Perform debugging and troubleshooting of Salesforce applications and integrations.
Support and enhance solutions built on Salesforce Experience Cloud.
Provide Salesforce application support, including configuration, administration, and issue resolution.
Work with Salesforce Reporting and data-related functionality to support business requirements.
Support and troubleshoot Salesforce Scheduler functionality.
Collaborate with cross-functional and technical teams to improve system performance, reliability, and scalability.
Monitor system health and proactively identify potential risks to minimize downtime and business impact.
Analyze and resolve production incidents while contributing to root-cause analysis and application remediation.
Identify opportunities for process improvements, automation, and continuous application optimization.
Provide technical guidance and share knowledge with team members to support team growth and skill development.
Act as a Subject Matter Expert (SME) within Salesforce-related technologies and support activities.
Engage with multiple teams and contribute to technical decisions affecting critical business applications.
Document troubleshooting procedures, technical solutions, and knowledge-sharing materials.

Conocimientos

Salesforce Development

Salesforce Experience Cloud

Debugging / Troubleshooting

Application Support

Production Support

Salesforce Administration

Apex

Lightning Web Components (LWC)

Salesforce Integrations

Salesforce Reporting

Salesforce Scheduler

MuleSoft ESB

Descripción del empleo

Salesforce Reporting
Salesforce Scheduler

Offer

Career development according to your profile and interests.
Work in one of the best companies and feel proud.
Access to an innovative methodology and tools.
Direct contact with experts worldwide.
Use of work schemes and cutting-edge technologies.
Constant training.
Work environment based on teamwork and collaboration.
Participation in International Projects

Position Summary

As a Salesforce Application Support Engineer, you will act as a software detective, identifying, analyzing, troubleshooting, and resolving complex issues across multiple components of critical business systems.

You will be responsible for ensuring business continuity, system reliability, and application performance, while collaborating with cross-functional teams to deliver effective technical solutions.

The ideal candidate will have strong hands‑on experience with Salesforce Development, Salesforce Experience Cloud, and Debugging/Troubleshooting, as well as the ability to work independently and provide technical guidance to other team members.

This role requires strong problem‑solving skills, ownership, collaboration, and the ability to contribute to key technical decisions across multiple teams.

Roles & Responsibilities

Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
Perform debugging and troubleshooting of Salesforce applications and integrations.
Support and enhance solutions built on Salesforce Experience Cloud.
Provide Salesforce application support, including configuration, administration, and issue resolution.
Work with Salesforce Reporting and data‑related functionality to support business requirements.
Support and troubleshoot Salesforce Scheduler functionality.
Collaborate with cross‑functional and technical teams to improve system performance, reliability, and scalability.
Monitor system health and proactively identify potential risks to minimize downtime and business impact.
Analyze and resolve production incidents while contributing to root‑cause analysis and application remediation.
Identify opportunities for process improvements, automation, and continuous application optimization.
Provide technical guidance and share knowledge with team members to support team growth and skill development.
Act as a Subject Matter Expert (SME) within Salesforce‑related technologies and support activities.
Engage with multiple teams and contribute to technical decisions affecting critical business applications.
Document troubleshooting procedures, technical solutions, and knowledge‑sharing materials.