Salesforce Admin & CPQ Specialist

SOFTGIC; Región Centro; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

SOFTGIC, based in Guadalajara, Mexico, seeks a Salesforce Administrator Specialist to optimize our Salesforce platform and support end users. The role covers admin of Sales Cloud, Service Cloud, Knowledge, and Communities, plus CPQ management.

You will automate processes with Flow, build reports/dashboards, ensure data quality, and collaborate with Sales, Marketing, Service, and Finance to drive efficiency. Advanced English is required; DocuSign/Conga experience is a plus.

Formación

• 2+ years hands-on Salesforce administration experience.
• At least 1 year with Salesforce CPQ.
• Experience with Salesforce Service Cloud and Experience Cloud (Communities).
• Experience configuring automations with Salesforce Flow.
• Strong data management and data integrity practices.
• Excellent analytical and problem-solving skills.
• Advanced English proficiency is required.

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• Provide daily end-user support and training to maximize platform adoption.
• Gather and translate business requirements into Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations, customizations, and business processes.
• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Conocimientos

Salesforce Administration

Salesforce CPQ

End-user support

Data management

Reports & dashboards

Process automation (Flow)

DocuSign

Conga

Advanced English

Herramientas

DocuSign

Conga

Descripción del empleo

SOFTGIC, based in Guadalajara, Mexico, seeks a Salesforce Administrator Specialist to optimize our Salesforce platform and support end users. The role covers admin of Sales Cloud, Service Cloud, Knowledge, and Communities, plus CPQ management.

You will automate processes with Flow, build reports/dashboards, ensure data quality, and collaborate with Sales, Marketing, Service, and Finance to drive efficiency. Advanced English is required; DocuSign/Conga experience is a plus.