Sales Support Specialist

Pyramid Consulting, Inc; Ciudad de México; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Pyramid Consulting, Inc. in Mexico City seeks a results-driven professional to support e-commerce operations and customer-facing processes.

You will collaborate with sales, support, and analytics teams to optimize order management, reporting, and performance tracking across platforms such as Magento or similar. The ideal candidate has strong communication skills in English, proficiency with Microsoft Office, and the ability to manage multiple priorities in a fast-paced environment while

Formación

• Bachelor's degree or equivalent education and experience.
• Experience with e-commerce platforms (Magento, Adobe Commerce or similar).
• Knowledge of sales operations, order management, and customer support processes.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook).
• Experience using project tracking tools (Jira, MS Project or similar) is desirable.
• Understanding of web analytics and performance tracking (traffic, leads, conversions).
• Knowledge of e-commerce payment ecosystems is a plus.
• English proficiency (written and spoken).

Conocimientos

Analytical skills

Reporting

Communication

Stakeholder management

English proficiency

Prioritization

Educación

Bachelor's degree or equivalent

Herramientas

Excel

PowerPoint

Outlook

Jira

MS Project

Descripción del empleo

• Experience with e-commerce platforms (Magento, Adobe Commerce or similar)
• Knowledge of sales operations, order management, and customer support processes
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook)
• Experience using project tracking tools (Jira, MS Project or similar) is desirable
• Understanding of web analytics and performance tracking (traffic, leads, conversions)
• Knowledge of e-commerce payment ecosystems is a plus
• Strong analytical, reporting, and problem-solving skills
• Effective communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced environment
• English proficiency (written and spoken)

Certifications Needed:

• Bachelor's degree or equivalent education and experience.