Sales Support Specialist

JD.COM; Ciudad de México; On-site; MXN 111,600 - 133,920; Full time

Job summary

A leading global logistics company in Mexico is seeking a highly motivated Sales Support Specialist to assist local sales teams. The role involves managing sales-related inquiries, ensuring smooth logistics operations, and providing exceptional customer service. The ideal candidate should have at least 2 years of logistics experience and strong communication skills. This full-time position offers a competitive salary of MX$10,000.00 – MX$12,000.00 per month.

Qualifications

• 2+ years of logistics experience, preferably in a sales support or customer service role.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide support to the local sales team by managing sales-related inquiries.
• Collaborate with internal teams for efficient sales order processing.
• Handle logistics-related tasks such as order tracking and shipment updates.

Skills

Logistics experience

Customer service

Strong communication skills

Proficient in Microsoft Office

Fluency in Chinese

Fluency in English

Fluency in Spanish

Tools

CRM software

Job description

Overview

We are looking for a highly motivated and detail-oriented Sales Support Specialist to join our team. The ideal candidate will play a key role in assisting our local sales teams, ensuring smooth communication and logistics operations, and providing top-tier customer service. The candidate should have strong logistical knowledge and possess experience in logistics and sales support.

About JD Logistics

About JD Logistics: JD Logistics is a leading global logistics company and a subsidiary of JD.com, one of the largest and most innovative e-commerce companies in China. At JD Logistics, we specialize in providing cutting-edge logistics solutions, focusing on supply chain management, technology-driven operations, and e-commerce logistics. Our commitment to excellence allows us to deliver seamless and efficient services to customers worldwide.

Key Responsibilities

• Provide vital support to the local sales team by managing sales-related inquiries, preparing quotes, and assisting with the documentation process.


• Collaborate with internal teams to ensure smooth and efficient sales order processing.


• Assist in preparing presentations, reports, and other materials to help the sales team achieve their objectives.


• Coordinate with customers and internal departments to ensure timely deliveries and customer satisfaction.


• Handle logistics-related tasks such as order tracking, shipment updates, and managing inventory as needed.


• Maintain an up-to-date understanding of the company’s logistics services and products to provide accurate information to customers.


• Support the implementation of sales strategies and contribute to achieving sales targets.

Requirements

• Experience: 2+ years of logistics experience (preferably in a sales support or customer service role).


• Strong communication skills and a customer-first approach.


• Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM software.


• Ability to multitask and thrive in a fast-paced environment.


• Strong attention to detail and organizational skills.


• Fluency in Chinese, English, and Spanish (written and spoken) is a plus.

Salary

MX$10,000.00 – MX$12,000.00 per month

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Other

Industries

• Transportation, Logistics, Supply Chain and Storage