Customer Service Representative - Logistics / B2B (Remote) | Mexico

HireHawk Inc.; México; Híbrido; MXN 264.000 - 285.000; Jornada completa

Descripción de la vacante

HireHawk Inc. is recruiting a Customer Operations Coordinator to support day-to-day operations for a New York-based business from a remote setting.

You’ll ensure accurate processing of sales orders, pricing, costs, and customer information, while growing into direct customer communication as you learn the business. The role emphasizes analytical thinking—investigating price/margin discrepancies and ensuring accurate back-end operations before responding to customers.

Formación

• Advanced English proficiency across speaking, writing, and reading.
• Strong numerical skills and comfort with percentages, costs, margins.
• Professional written communication and confidence asking questions.
• Excellent accuracy when comparing orders, prices, costs, and data.

Responsabilidades

• Enter and review sales orders accurately, ensuring complete customer, product, pricing, and order info.
• Validate customer pricing against price sheets, product costs, freight charges, and warehouse costs.
• Identify pricing, cost, margin, and order discrepancies before they affect operations or customers.
• Perform basic business calculations to verify order accuracy (percentages, costs, margins, etc).
• Investigate information that appears incorrect rather than processing it blindly.
• Escalate discrepancies and communicate with teams to resolve.
• Maintain high accuracy while handling large volumes of data.
• Support customer inquiries professionally via email as you learn.
• Gradually handle inbound/outbound calls once comfortable with products and processes.
• Learn logistics, order management, pricing, and workflows to spot when something is off.

Conocimientos

Advanced English

Numerical skills

Written communication

Attention to detail

Investigative mindset

Herramientas

Spreadsheets

ERP systems

Order management platforms

Descripción del empleo

• Job Type: Full-time, long-term contractor
• Workplace:Remote
• Schedule:Full-time, Monday to Friday - CT hours aligned

• Compensation: $1,300 - $1,400 (Negotiable)
• Location: Mexico Only

About Us

HireHawk connects skilled professionals around the world with meaningful opportunities at U.S. and Canadian companies, helping businesses build high-performing remote teams without limiting talent by geography. We value ownership, clear communication, and people who care about getting the details right, while providing structured onboarding and support for professionals working remotely.

About the Role

As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.

This is a role for someone who thinks rather than simply processes. When a number, price, margin, or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.

Responsibilities

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
• Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
• Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
• Investigate information that appears incorrect or inconsistent rather than processing it without question.
• Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
• Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
• Support customer inquiries professionally through email as your knowledge of the business grows.
• Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
• Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize when something does not look right.

Must-Have:

• Previous customer service, customer-facing, or operational support experience.
• Advanced English proficiency across speaking, writing, and reading.
• Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
• Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
• Ability to recognize unusual or incorrect figures and investigate them before proceeding.
• Professional written communication skills and confidence asking questions or raising concerns when information is unclear.

Nice to Have:

• Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment.
• Experience entering or reviewing high volumes of sales orders or transactional information.
• Previous exposure to logistics, warehousing, freight, or supply chain operations.
• Experience working with spreadsheets, order management platforms, ERP systems, or similar business software.
• Previous experience communicating with U.S.-based customers or teams.