Sales Support representative

Flowserve; Veracruz; On-site; MXN 300,000 - 420,000; Full time

Job summary

Flowserve is seeking a Sales Support Representative – Order Fulfillment Specialist in Veracruz, Mexico. The role manages defined order portfolios, enters orders in SAP S/4, coordinates shipments, and communicates with customers to ensure accurate, timely processing and cash collection.

The ideal candidate has a Bachelor’s degree in Business or related field, 2–5 years in order management or similar roles, and strong English skills.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent experience.
• Experience managing sales orders, invoices, and shipping docs in SAP S/4.
• Strong verbal and written English communication; additional languages a plus.
• Advanced skills in Microsoft Office applications.

Responsibilities

• Serve as primary contact for customers for a defined order portfolio.
• Own and manage full order scope and schedule, including entry, collection, shipment coordination, and customer communications.
• Create, process, and manage sales orders in SAP S/4.
• Review customer purchase orders to ensure info is entered into SAP S/4 and compliant with site procedures.
• Collaborate cross-functionally to meet order delivery and payment milestones.
• Ensure on-time shipment and accurate invoicing and financial documents.
• Identify and resolve bottlenecks to keep order execution on schedule.
• Maintain end-to-end ownership of assigned orders including cash collection.
• Build relationships with customers and internal stakeholders.
• Support team members and collaborate beyond responsibilities.

Skills

English proficiency

Communication skills

Interpersonal skills

Education

Bachelor's degree in Business

Tools

SAP S/4

Microsoft Office

Job description

Sales Support Representative – Order Fulfillment Specialist

Role Summary:

• Serve as the primary point of contact for customers for a defined order portfolio, ensuring timely, proactive, and accurate communication throughout the order lifecycle.

• Own and manage the full order scope and schedule, including order entry, collection, shipment coordination, and customer communications.

• Create, process, and manage sales orders in SAP S/4 as they progress through the site.

• Review customer purchase orders to ensure all required information is accurately entered into SAP S/4 and processed in compliance with site procedures, regulatory requirements, and trade compliance policies.

• Foster a positive and professional working environment that challenges the status quo, promotes continuous improvement, and drives an exceptional customer experience.

• Collaborate cross-functionally with internal teams to ensure timely and accurate completion of all internal and customer-facing activities, submittals, and approvals required to support order delivery and payment milestones.

• Ensure on-time shipment of goods and accurate processing of progress and final invoices, bonds, letters of credit, and other financial documentation required to secure timely cash collection.

• Proactively identify and resolve bottlenecks on critical path items to keep order execution on schedule.

• Maintain end-to-end ownership of assigned orders, including final cash collection, as applicable.

• Build and sustain effective working relationships with customers and internal stakeholders.

• Support team members and demonstrate a collaborative mindset, contributing beyond immediate responsibilities when needed.

Responsibilities & Requirements:

• Bachelor’s degree in Business or a related field, or equivalent relevant work experience.

• Experience managing sales orders, invoices, and shipping documentation in SAP S/4.

• Strong verbal and written communication skills, with high proficiency in English; additional languages are a plus.

• Advanced skills in Microsoft Office applications.

Preferred Experience / Skills:

• 2–5 years of relevant experience in order management, customer service, or supply chain operations.

• Experience with SAP administration, contract review and pricing.

• Strong interpersonal and relational communication skills, with confidence in customer and stakeholder interactions.

• Advanced level of English.