Technical Account Manager

Quest2Offer; México; Remote; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote-friendly model

Health and parental leave plans

Professional development stipend

Equity compensation

Job summary

Quest2Offer is seeking a Technical Account Manager to drive measurable value for enterprise customers. You will serve as the primary technical liaison, aligning technical solutions with business outcomes across software, hardware, and APIs.

The role emphasizes AI-enabled insights and cross-functional collaboration with Sales, Support, Product and Engineering, plus ownership of strategic success plans in a remote-friendly environment.

Qualifications

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
• Bachelor's degree in a technical field, or equivalent practical experience.
• Exceptional technical literacy with hardware, software, and API integrations.
• Bilingual: English and Spanish is a must.
• Strong written and verbal communication in English and Spanish.
• Data-informed approach to understanding customer needs and building trusted relationships.
• Team player who thrives in a fast-paced environment.

Responsibilities

• Drive customer impact and value realization beyond technical support.
• Use AI-powered tools to anticipate customer needs, personalize engagement, and deliver faster outcomes.
• Execute transformational technical account management with portfolio oversight and risk mitigation.
• Demonstrate deep technical acumen and platform expertise, including APIs, hardware, and software.
• Provide consultative problem solving and solutioning to root causes.
• Communicate with influence and clarity during technical meetings and reviews.
• Foster cross-functional collaboration with Sales, Support, Product, and Engineering.
• Demonstrate ownership and drive team initiatives and process improvements.
• Embodies company values and operating principles in every interaction.

Skills

Technical account management

Customer-facing

Cross-functional collaboration

API integrations

English and Spanish bilingual

Communication skills

Team player

Education

Bachelor's degree in a technical field

Tools

Salesforce

Zendesk

Jira

Gong

Gainsight

Tableau

Job description

A vacancy was shared with you from Quest2Offer

Technical Account Manager

Stack and skills

Dashed - nice to have, not required

Responsibilities

9

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value
• Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health
• Demonstrate Deep Technical Acumen & ••• Expertise: Be the primary technical point of contact, mastering •••'s platform, including APIs, hardware, and software
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements
• Embody •••'s Values & Principles: Consistently champion and role model •••'s core values and operating principles in every interaction

Requirements

7

• 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success
• Bachelor's degree in a technical field, or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields
• Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
• Bilingual: English and Spanish is a must
• Strong written and verbal communication skills in English and Spanish
• Data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships
• Team player who thrives in a fast-paced environment and works effectively with internal teams

Nice to have

4

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success
• Prior experience with •••, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
• Basic Python coding skills are an asset for providing enhanced technical solutions

Benefits and conditions

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity
• Flexible, employee-led remote model
• Comprehensive health and parental leave plans

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

••• (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At •••, we are helping improve the safety, efficiency and sustainability of the physical operations that power their global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at ••• means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.