Sales Operations Executive - 7449

Cambridge University Press & Assessment; Ciudad de México; Híbrido; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits

Life assurance

Medical Insurance

Vouchers food

Saving fund

Christmas bonus

Vacation Bonus

Descripción de la vacante

Cambridge University Press & Assessment is seeking a Sales Operations Executive to support our Library Sales team in transforming account management and digital product delivery. You will help coordinate Transformative Agreement solutions and a broad range of digital titles across the Americas and EMEA, ensuring accurate data and timely responses to customer needs.

The role requires strong English/Spanish communication, proficiency with Excel/PowerPoint/MS Teams, and a collaborative approach

Formación

• Fluent in English and Spanish with strong written and verbal skills (C1 English level).
• Working knowledge of Excel, Word, PowerPoint and MS Teams.
• Independent worker who can troubleshoot operational challenges with colleagues.
• Degree level education or equivalent is preferred.

Responsabilidades

• Maintain and update information in our CRM and other sales systems.
• Support sales reps in the Americas and EMEA regions.
• Coordinate with other departments to obtain information.
• Attend internal meetings and assist customers with requests and issues.

Conocimientos

Fluent in English

Fluent in Spanish

Excellent communication

Organisational skills

Time management

Independent work

Educación

Bachelor's degree or equivalent

Herramientas

Excel

Word

PowerPoint

MS Teams

SAP

Salesforce

Database programs

Descripción del empleo

Job Title: Sales Operations Executive

Salary: COMPETITIVE

Location: Mexico City, Mexico

Contract: Permanent, Full time

We have an exciting opportunity to join our Academic Library Sales team to support our institutional customers with Transformative Agreement solutions and various other digital products.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

As a Sales Operations Executive, you will support our Library Sales team to continue to grow. We sell Transformative Agreements as well as a wide range of digital products to support a world of open access education. In this position, you will have the opportunity to play a vital role in helping our experienced sales team meet our customers' needs. Your accuracy and ability to facilitate efficient co-ordination of several tasks at a time is vital in the role of a Sales Operations Executive. You will provide valuable research and administrative support to the Library Sales teams in the Americas and EMEA regions, for print and digital books and journals. You will work on projects in the direction of the Head of Customer Enablement.

• Maintain and update information on our CRM system and other sales systems.
• Support the reps in all territories in the Americas and EMEA.
• Work with other departments to obtain information.
• Attend in-house meetings and other duties as required.
• Assist customers with requests and troubleshooting.
• Collaborate with colleagues in our Operations centre in Hyderabad and from around the globe.

This position is classified as hybrid, requiring approximately 40-60% office presence for collaboration and team engagement.

About You

We seek a highly motivated Sales Operations Executive to join our Sales Operations team. Alongside your strong written and verbal communication skills, you will bring to the team your excellent organisational, communication, and time management skills.

Essential

• The ability to work independently and as part of a team
• Initiative to pick-up operational challenges and troubleshoot them with relevant colleagues
• Fluent in English and Spanish - written and oral (level of English must be C1)
• Working knowledge of Excel, Word, PowerPoint, MS Teams
• Flexible approach to work
• A good understanding of the customer and their needs
• Be open to continuous learning and problem solving

Desirable

• Educated to degree level or previous relevant work experience in a customer service or support role
• Prior knowledge of SAP, Salesforce, and database programs
• Analytic and creative skills
• Commercial awareness
• Direct experience of, or qualification in publishing
• Experience of working in Customer Services

If you would like to know more about thisopportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Law benefits
• Life assurance
• Medical Insurance
• Vales de despensa (Vouchers food)
• Fondo de ahorro (Saving fund)
• Aguinaldo (Christmas bonus)
• Prima vacacional (Vacation Bonus)

We aim to support candidates by making our interview process clear and transparent.

The closing date for all applications will 21st August. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 24th August.

If you are shortlisted and progressed through the stages, you can expect:

• First-stage virtual interview via MS Teams. There will be a short role-related task, which will be shared with you to complete.
• Final-stage virtual interview via MS Teams.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identityand sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.