Sales & Events Systems Specialist

Hyqoo; Cancún; Sur place; MXN 420 000 - 640 000; Plein temps

Résumé du poste

Hyqoo in Cancún, Quintana Roo, is seeking a skilled Sales & Events Systems Specialist to optimize and manage our sales and event technology stack. You will ensure seamless integration of platforms like Envision and Delphi, driving efficiency and an enhanced customer experience.

Reporting to IT, you will configure systems, develop end-user training, generate insightful reports, and coordinate with vendors to implement upgrades and integrations that support sales targets and successful events.

Qualifications

• Bachelor’s degree in IT, business administration, or related field.
• 3–5 years of experience managing sales and event systems.
• Strong knowledge of sales processes and event lifecycle.
• Excellent problem-solving and proactive optimization.
• Effective communication between tech and business teams.
• Ability to manage multiple projects in fast-paced environments.

Responsabilités

• Configure and maintain Envision, Delphi, and related systems.
• Collaborate with sales, marketing, and events teams.
• Troubleshoot platform issues promptly.
• Develop end-user training and documentation.
• Monitor system performance and generate actionable reports.
• Coordinate with IT and vendors for upgrades and integrations.
• Ensure data accuracy across CRM and analytics.
• Stay updated on new technologies and trends.

Connaissances

Sales processes

Event lifecycle

CRM knowledge

Training & documentation

Data reporting

Vendor coordination

Formation

Bachelor’s degree in IT / related field

Outils

Salesforce

HubSpot

Excel

PowerPoint

Tableau

Power BI

Description du poste

Sales & Events Systems Specialist

We are seeking a highly skilled Sales & Events Systems Specialist to join our dynamic team. This role is pivotal in optimizing and managing the technological systems that support our sales and event operations. The specialist will ensure seamless integration and functionality of sales platforms and event management tools such as Envision and Delphi, driving efficiency and enhancing the customer experience. This position plays a critical role in aligning technology with business objectives, enabling the organization to achieve its sales targets and execute successful events.

Roles and Responsibilities

• Manage, configure, and maintain sales management and event management systems including Envision and Delphi to ensure optimal performance and user experience.


• Collaborate with sales, marketing, and event teams to understand system requirements and implement appropriate solutions.


• Troubleshoot and resolve technical issues related to sales platforms and event management tools promptly.


• Develop and deliver training sessions and documentation for end-users to maximize system utilization.


• Monitor system performance and generate reports to provide insights and recommendations for improvements.


• Coordinate with IT and third-party vendors to implement system upgrades, integrations, and customizations.


• Ensure data accuracy and integrity within sales and event systems, supporting CRM and event analytics.


• Stay updated with the latest technologies and industry trends to recommend innovative tools and processes.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.


• Proven experience (3-5 years) in managing sales management and event management systems or similar platforms.


• Strong understanding of sales processes and event lifecycle management.


• Excellent problem-solving skills with a proactive approach to system optimization.


• Effective communication skills to liaise between technical teams and business stakeholders.


• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Tools and Technologies

• Proficiency in sales platforms and Customer Relationship Management (CRM) software such as Salesforce or HubSpot.


• Experience with event management platforms like Envision, Delphi, Cvent, or Eventbrite.


• Strong knowledge of Microsoft Office Suite, especially Excel and PowerPoint for reporting and presentations.


• Familiarity with data analytics tools such as Tableau or Power BI.


• Understanding of API integrations and basic scripting for system customization.


• Experience with marketing automation tools such as Marketo or Pardot is a plus.