1805 Salesforce Administrator

Softgic; Región Centro; Presencial; MXN 420.000 - 720.000; Jornada completa

Descripción de la vacante

Softgic is seeking a Salesforce Administrator Specialist with CPQ experience to optimize our Salesforce platform and support multiple teams across Sales, Marketing, Service, and Finance. You will automate processes, build dashboards, and ensure data quality while staying current with Salesforce best practices.

You will administer Sales Cloud, Service Cloud, Knowledge, and Communities, provide user training, and collaborate with cross-functional teams to implement enhancements and integrations.

Formación

• Advanced English proficiency is required.
• Strong analytical and problem-solving abilities.
• Experience delivering end-user training and ongoing Salesforce support.
• Hands-on Salesforce administration experience (Sales Cloud, Service Cloud, Experience Cloud).
• Experience with Salesforce CPQ is required (at least 1 year).
• Experience configuring automations using Salesforce Flow.

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Communities.
• Provide daily end-user support and training to maximize platform adoption.
• Gather and analyze business requirements and translate them into Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ (products, quotes, contracts, orders, pricing rules).
• Develop and maintain reports, dashboards, and KPIs for decision-making.
• Ensure data quality through imports, cleansing, deduplication, and maintenance.
• Document configurations and business processes.

Conocimientos

Advanced English proficiency

Analytical skills

Troubleshooting

Problem-solving

End-user training

Herramientas

Salesforce Flow

DocuSign

Conga

Microsoft Teams

Microsoft Excel

Descripción del empleo

We are looking for a Salesforce Administrator Specialist with experience in Salesforce administration and Salesforce CPQ to join a fast-growing SaaS company. This role will be responsible for optimizing the Salesforce platform, providing end-user support, automating business processes, and collaborating closely with Sales, Marketing, Service, and Finance teams to improve overall business efficiency.

If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements within the Salesforce ecosystem, this is the opportunity for you.

Responsibilities

• - Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• - Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption.
• - Gather and analyze business requirements, translating them into effective Salesforce solutions.
• - Configure, automate, and optimize business processes using Salesforce Flow.
• - Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• - Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• - Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• - Document system configurations, customizations, and business processes.
• - Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• - Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Requisitos

Required Qualifications

• - 2+ years of hands-on experience administering Salesforce.
• - At least 1 year of full-time experience working with Salesforce CPQ.
• - Proven experience administering:

• Salesforce Sales Cloud
• - Salesforce Service Cloud
• - Salesforce Experience Cloud (Communities)

• - Experience configuring and optimizing automations using Salesforce Flow.
• - Working knowledge of applications such as DocuSign and Conga.
• - Experience gathering business requirements and performing functional analysis.
• - Strong experience creating and managing Salesforce reports, dashboards, and data visualizations.
• - Experience delivering end-user training and providing ongoing Salesforce support.
• - Solid understanding of data management, data cleansing, and data integrity best practices.
• - Excellent analytical, troubleshooting, and problem-solving skills.
• - Proficiency with Microsoft Teams and Microsoft Excel.
• - Advanced English proficiency (required).