Sales Engineer

Zendesk; Estado de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Zendesk is seeking a Solutions Engineer-based role in Mexico City to deliver value-rich product demonstrations, assist in technical discovery, and build standard proof-of-concept environments.

You will own security and architectural questionnaires, leverage internal templates, and collaborate with teams to drive deal progression while showcasing Zendesk’s capabilities, including AI-driven workflows.

Formación

• Bachelor’s degree or equivalent practical technology experience.
• 2–4 years in solution engineering or similar roles in B2B SaaS.
• Experience with APIs, JSON, webhooks, and browser troubleshooting.
• AI fluency and understanding of generative AI and conversational workflows.
• Understanding of customer service metrics and CRM/workflow basics.
• Willingness to travel up to 25% annually.

Responsabilidades

• Deliver tailored product demonstrations highlighting Zendesk capabilities.
• Assist in technical discovery to identify challenges and integration needs.
• Build sandbox environments and standard proof-of-concept setups.
• Address security, architectural, and RFP/RFI questionnaires to support deals.
• Use internal templates and pre-built API recipes to ensure high-quality deliverables.

Conocimientos

APIs

JSON structures

Webhooks

AI fluency

CRM knowledge

Travel willingness

Educación

Bachelor’s degree in technical or business discipline

Herramientas

JavaScript basics

Descripción del empleo

What You’ll Be Doing

• Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
• Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
• Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
• Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
• Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

What You Bring

• Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.
• Experience: 2-4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
• Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
• AI Fluency: AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.
• Domain Knowledge: Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
• Travel Commitment: Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

Preferred Qualifications

• Basic knowledge of a scripting language like JavaScript or standard data structures.
• Strong written communication skills with experience answering technical questionnaires or documentation requests.
• Strong English skills.

Who You Are

Customer obsessed: The customer comes first, and you believe that through and through. We are here to delight the customer with the ability to give them what they need in CX before they even know it.

A Builder First: You have a passion for code, deep system configurations, and getting your hands dirty building the future of software.

Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.

Resilient & Collaborative: You thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.

Location

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

About Zendesk

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Equal Opportunity and Diversity

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

What’s it Like to Work Here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.