Sales Development Representative

Concentrix; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Concentrix in Mexico City is seeking a Sales Development Representative focused on customer acquisition. You will engage business buyers, demonstrate value, and drive B2B contracts within your assigned territory. Expect world-class training, opportunities to grow, and a clear path to ownership of your career.

You will manage high volumes of outbound calls and emails while developing deep product knowledge. Join a resilient team that supports your success and uses CRM tools to track opportunities

Qualifications

• 2+ years of experience in a sales capacity.
• Proven track record of meeting personal and team quotas.
• Experience making many outbound calls daily.
• Customer-facing experience is essential.
• Experience learning new technology and data.

Responsibilities

• Sell renewals and services within a dedicated territory.
• Identify upsell opportunities where appropriate.
• Provide accurate weekly/monthly/quarterly forecasts.
• Develop product knowledge to assess client requirements.
• Resolve customer concerns and remove roadblocks.
• Manage competitive pressures and handle objections to retain or win customers.
• Handle a high volume of daily outbound calls and emails.
• Collaborate with team and management to ensure a professional customer experience.
• Maintain CRM to capture all relevant data.

Skills

Sales experience

Quota attainment

High-volume calling

Customer-facing

MS Office proficiency

Tools

Salesforce.com

Job description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Development Representative responsible for Customer Acquisition to join our team.

About Us:

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

About the Role:

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling B2B contracts. Reporting to a sales manager.

You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

• 2+ years of experience working in a sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience in customer fronting roles
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Willingness to commute to our site at Mexico City (near by Poliforum)

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.