Sales Commission Analyst II — Drive Accurate Incentives

Webhosting; México; A distancia; MXN 500.000 - 700.000; Jornada completa

Descripción de la vacante

Rackspace Technology is seeking a Sales Commission Analyst II to manage day-to-day administration of sales compensation programs in the Americas. You will partner with Sales Operations, Finance, Payroll, HR and sales leaders to ensure accurate commission processing, resolve inquiries, maintain compensation data, and drive process improvements.

You will administer plans, validate calculations, process payments, and support system updates and audits to deliver a smooth seller experience and align

Responsabilidades

• Administer assigned sales compensation plans in accordance with approved plan documents and policies.
• Calculate, validate, and process monthly and quarterly commission payments.
• Review commission calculations for completeness and accuracy prior to payroll submission.
• Investigate and resolve commission discrepancies, exceptions, and inquiries from sales employees and managers.
• Support commission adjustments, true-ups, recoveries, and manual calculations when required.
• Maintain employee, territory, quota, crediting, and compensation data within the Incentive Compensation Management platform (Captivate IQ).
• Assist with data validation, system testing, and periodic system updates.
• Identify data quality issues and partner with Sales Operations and HR to resolve discrepancies.
• Support system enhancements and process improvement initiatives.
• Prepare recurring commission reports and dashboards for Sales, Finance, and Total Rewards leadership.
• Assist with commission forecasting, accrual support, and financial reporting.
• Analyze commission trends and identify unusual payment activity requiring further review.
• Support audit requests and maintain documentation supporting commission calculations.
• Partner with Sales Operations to ensure accurate opportunity crediting and sales hierarchy alignment.
• Collaborate with Payroll to ensure timely commission payments.
• Support Finance with monthly accruals and reconciliation activities.
• Work with HR and Sales leadership to explain commission plans and resolve participant questions.
• Maintain accurate documentation supporting commission calculations and plan administration.
• Ensure administration activities comply with company policies and approved compensation plans.
• Participate in internal and external audit requests as needed.
• Recommend improvements to increase efficiency, accuracy, and internal controls.

Descripción del empleo

Rackspace Technology is seeking a Sales Commission Analyst II to manage day-to-day administration of sales compensation programs in the Americas. You will partner with Sales Operations, Finance, Payroll, HR and sales leaders to ensure accurate commission processing, resolve inquiries, maintain compensation data, and drive process improvements.

You will administer plans, validate calculations, process payments, and support system updates and audits to deliver a smooth seller experience and align