Robot Master - Customer Service

Game Companies; Ciudad de México; On-site; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance

Saving funds

Grocery tickets

2 days off

Rotating shifts

Career path

Job summary

Keywords Studios in Mexico City is seeking a proactive Robot Master to monitor and assist autonomous vehicle robots using remote tools at customer sites. You will assess safety, control robot movement, and support production continuity across designated warehouses.

The role emphasizes autonomy, quick decision-making under pressure, and collaboration with teammates. Exposure to innovative tech is encouraged and a clear career path is offered.

Qualifications

• Demonstrates accountability and reliability.
• Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.
• Strong collaboration and teamwork skills.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail.
• High level of autonomy.
• Ability to learn and adapt to new technologies, including sophisticated software tools.
• Proactive and able to prioritize effectively.
• Strong multitasking skills.
• Flexible and adaptable.
• Curious and eager to learn.
• Easily adapts to a constantly evolving environment.
• Ability to follow technical instructions to resolve complex issues.
• Possession of a valid driving license and experience working in a warehouse are a plus.
• Experience with RTS, 2D/3D simulators and racing games would be additional assets.
• Good proficiency in the English language.
• Live in Mexico City / Estado de México.

Responsibilities

• Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/5w with varying hours.
• Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
• Coordinate with colleagues to ensure there is always coverage at each site.
• Document accurate details of robot operations and report daily status during Daily Shift call.
• Create tickets for any issues encountered and elevate to Tier 2 support team members, if necessary.
• Identify critical issues and elevate to direct manager/next level as required.
• Identify opportunities to streamline customer/robot operations and make recommendations.
• Take initiative in assisting internal teams with project-related requests.
• Help train new agents by shadowing and providing guidance.
• Manage time effectively and responsibly, prioritizing tasks based on urgency and importance.
• Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.

Skills

Accountability

Spatial awareness

Teamwork

Critical thinking

Attention to detail

Autonomy

Learning ability

Prioritization

Multitasking

Adaptability

Following instructions

English proficiency

Driving license

Warehouse experience

RTS simulators

Racing games experience

Job description

Business Development

Marketing & Communications

As a Robot Master, you'll be working with cutting-edge technology to support autonomous vehicles (robots) in their day-to-day operations at customer sites (warehouses). Your main responsibility will be to operate a remote tool, ensuring the continuous operation of the robots. Using surrounding cameras and remote tool indicators, you'll make decisions about whether the robot can safely move forward or if any actions are necessary to help it complete assigned missions.

We're looking for people who are passionate about technology and are true team players with a strong work ethic. You should be able to work autonomously, multitask effectively, and make sensible decisions under pressure. It's essential to maintain a high level of focus throughout your entire shift.

If you enjoy working with innovative technology and you want to expand your experience beyond gaming, we encourage you to apply.

Responsibilities

• Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/5w with varying hours.
• Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
• Coordinate with colleagues to ensure there is always coverage at each site.
• Document accurate details of robot operations and report daily status during Daily Shift call.
• Create tickets for any issues encountered and elevate to Tier 2 support team members, if necessary.
• Identify critical issues and elevate to direct manager/next level as required.
• Identify opportunities to streamline customer/robot operations and make recommendations.
• Take initiative in assisting internal teams with project-related requests.
• Help train new agents by shadowing and providing guidance.
• Manage time effectively and responsibly, prioritizing tasks based on urgency and importance.
• Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Rotating shifts.
• Career path.

After 3 Months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)
• Our office is located at Col del Valle Centro, Benito Juárez, CDMX

Privacy Policy

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Experience & Requirements

• Demonstrates accountability and reliability.
• Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.
• Strong collaboration and teamwork skills.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail.
• High level of autonomy.
• Ability to learn and adapt to new technologies, including sophisticated software tools.
• Proactive and able to prioritize effectively.
• Strong multitasking skills.
• Flexible and adaptable.
• Curious and eager to learn.
• Easily adapts to a constantly evolving environment.
• Ability to follow technical instructions to resolve complex issues.
• Possession of a valid driving license and experience working in a warehouse are a plus.
• Experience with RTS, 2D/3D simulators and racing games would be additional assets.
• Good proficiency in the English language.
• Live in Mexico City / Estado de México.