Remote Robot Operations Specialist — 24/5 Warehouse Support

Game Companies; Ciudad de México; On-site; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance

Saving funds

Grocery tickets

2 days off

Rotating shifts

Career path

Job summary

Keywords Studios in Mexico City is seeking a proactive Robot Master to monitor and assist autonomous vehicle robots using remote tools at customer sites. You will assess safety, control robot movement, and support production continuity across designated warehouses.

The role emphasizes autonomy, quick decision-making under pressure, and collaboration with teammates. Exposure to innovative tech is encouraged and a clear career path is offered.

Qualifications

• Demonstrates accountability and reliability.
• Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.
• Strong collaboration and teamwork skills.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail.
• High level of autonomy.
• Ability to learn and adapt to new technologies, including sophisticated software tools.
• Proactive and able to prioritize effectively.
• Strong multitasking skills.
• Flexible and adaptable.
• Curious and eager to learn.
• Easily adapts to a constantly evolving environment.
• Ability to follow technical instructions to resolve complex issues.
• Possession of a valid driving license and experience working in a warehouse are a plus.
• Experience with RTS, 2D/3D simulators and racing games would be additional assets.
• Good proficiency in the English language.
• Live in Mexico City / Estado de México.

Responsibilities

• Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites, which operate 24/5w with varying hours.
• Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
• Coordinate with colleagues to ensure there is always coverage at each site.
• Document accurate details of robot operations and report daily status during Daily Shift call.
• Create tickets for any issues encountered and elevate to Tier 2 support team members, if necessary.
• Identify critical issues and elevate to direct manager/next level as required.
• Identify opportunities to streamline customer/robot operations and make recommendations.
• Take initiative in assisting internal teams with project-related requests.
• Help train new agents by shadowing and providing guidance.
• Manage time effectively and responsibly, prioritizing tasks based on urgency and importance.
• Meet or exceed departmental adherence goals by regularly completing assigned tasks in a timely and accurate manner.

Skills

Accountability

Spatial awareness

Teamwork

Critical thinking

Attention to detail

Autonomy

Learning ability

Prioritization

Multitasking

Adaptability

Following instructions

English proficiency

Driving license

Warehouse experience

RTS simulators

Racing games experience

Job description

Keywords Studios in Mexico City is seeking a proactive Robot Master to monitor and assist autonomous vehicle robots using remote tools at customer sites. You will assess safety, control robot movement, and support production continuity across designated warehouses.

The role emphasizes autonomy, quick decision-making under pressure, and collaboration with teammates. Exposure to innovative tech is encouraged and a clear career path is offered.