Retention & Sales Call Center Specialist

Encora; Ciudad de México; Presencial; MXN 167 000 - 301 000; Tempo integral

Resumo da oferta

Encora is hiring a Call Center Agent – Customer Service Retention & Sales Representative in Mexico City. The role requires 4+ years of experience and Advanced English. You will retain customers, upsell services, and provide exceptional support via phone while meeting retention and sales targets.

The candidate should demonstrate strong communication, problem-solving skills, and a customer-first mindset, capable of navigating multiple systems and maintaining accuracy in documentation.

Qualificações

• 4+ years of call center or high-volume customer service experience required.
• Strong sales exposure or retention experience is highly beneficial.
• Advanced English is mandatory.
• Able to multitask in a fast-paced environment with strong data entry accuracy.

Responsabilidades

• Deliver high-quality customer service via phone in a professional, friendly, and efficient manner.
• Retain customers by identifying needs, resolving concerns, and presenting relevant products and save offers.
• Leverage consultative selling techniques to upsell, cross-sell, and strengthen long-term loyalty.
• Accurately process transactions, service requests, and account updates promptly.
• Explain products, pricing, and service details clearly to help informed decisions.
• Follow structured call flows to optimize customer experience and retention goals.
• Maintain documentation accuracy and comply with scripting and quality requirements.

Conhecimentos

Advanced English

Customer service

Sales aptitude

Communication

Multitasking

Problem solving

Active listening

Retention focus

Team collaboration

Formação académica

High school diploma

Descrição da oferta de emprego

Encora is hiring a Call Center Agent – Customer Service Retention & Sales Representative in Mexico City. The role requires 4+ years of experience and Advanced English. You will retain customers, upsell services, and provide exceptional support via phone while meeting retention and sales targets.

The candidate should demonstrate strong communication, problem-solving skills, and a customer-first mindset, capable of navigating multiple systems and maintaining accuracy in documentation.