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SmartRecruiters, Inc.; Ciudad de México; On-site; MXN 420,000 - 600,000; Full time

Job summary

McDonald's Restaurant Manager in Mexico City leads day-to-day restaurant operations, drives guest satisfaction, and manages a diverse team to deliver fast, accurate service while upholding food safety and brand standards. You will coach crew, schedule staff, monitor performance, control costs, and partner with training initiatives to foster a positive, inclusive work environment.

This role requires a proactive leader who communicates clearly, motivates staff, and maintains high operating

Qualifications

• High School Diploma or equivalent is required.
• Experience in restaurant/hospitality management preferred.
• Experience supervising teams.

Responsibilities

• Oversee daily restaurant operations.
• Lead and develop crew members and shift supervisors.
• Ensure food quality, safety standards, and customer service.
• Monitor costs and drive operational efficiency.
• Recruitment and training activities.

Skills

Leadership

Team leadership

Coaching

Employee motivation

Delegation

Decision making

Communication Skills

Verbal communication

Operational Skills

Restaurant operations

Food safety

Inventory management

Scheduling

Cash management

Performance monitoring

Time management

Problem-solving mindset

Customer-focused approach

Education

High School Diploma or equivalent

Diploma or Bachelor's degree in Business, Hospitality, or Management (advantageous)

Job description

McDonald's is one of the world's largest fast-food restaurant chains, serving millions of customers every day. The restaurant offers burgers, fries, chicken, breakfast items, desserts, and beverages. Team members work together to prepare food, provide customer service, maintain cleanliness, and ensure orders are delivered quickly and accurately. McDonald's focuses on quality, speed, teamwork, and creating a positive experience for every customer.

Job Description

McDonald's Restaurant Manager – Comprehensive Job Description

About the Role

As a McDonald's Restaurant Manager, you will be responsible for leading the day-to-day operations of the restaurant while delivering an exceptional customer experience. You will oversee restaurant performance, manage and develop team members, maintain food quality and safety standards, ensure operational efficiency, and achieve business objectives. This role requires a strong leader who can motivate a diverse team, solve problems quickly, and maintain high standards in a fast-paced environment.

Restaurant Managers are expected to create a positive workplace culture where employees feel supported, customers receive outstanding service, and the restaurant consistently meets McDonald's operational, financial, and brand standards.

Key Responsibilities

Oversee all daily restaurant operations during assigned shifts.

Ensure smooth and efficient service during breakfast, lunch, dinner, and late-night operations.

Monitor restaurant performance and identify opportunities for operational improvements.

Ensure compliance with all McDonald's operating procedures and company policies.

Coordinate opening and closing procedures.

Ensure all restaurant equipment is functioning correctly and arrange maintenance when required.

Monitor drive-thru, front counter, dine-in, takeaway, and delivery operations.

Manage workflow to minimize customer wait times.

Ensure operational readiness before peak trading periods.

Maintain accurate daily operational reports.

Lead, coach, and motivate crew members and shift supervisors.

Build a positive and inclusive team culture.

Support employees in achieving performance goals.

Recognize and reward outstanding employee performance.

Foster teamwork and collaboration.

Resolve workplace conflicts professionally.

Promote employee engagement and retention.

Ensure all employees understand company expectations.

Recruitment & Training

Participate in recruiting and interviewing new employees.

Assist with hiring decisions.

Conduct onboarding for new hires.

Train employees on restaurant procedures and customer service standards.

Coach employees on food preparation techniques.

Ensure all employees complete mandatory training modules.

Develop future shift managers and supervisors.

Identify training needs through performance evaluations.

Maintain accurate employee training records.

Encourage continuous learning and career development.

Customer Service

Handle customer complaints professionally.

Ensure every guest is treated respectfully.

Respond appropriately to customer feedback.

Maintain McDonald's hospitality standards.

Food Safety & Quality

Ensure all food products meet McDonald's quality standards.

Monitor food preparation procedures.

Verify cooking temperatures.

Conduct food safety inspections.

Enforce personal hygiene standards.

Ensure compliance with local health regulations.

Minimize food waste while maintaining quality.

Health & Safety

Maintain a safe working environment.

Ensure compliance with workplace health and safety legislation.

Conduct regular safety inspections.

Train employees on emergency procedures.

Ensure proper use of safety equipment.

Maintain first aid supplies.

Conduct fire safety checks.

Promote safe lifting and manual handling techniques.

Inventory Management

Monitor stock levels.

Place inventory orders.

Conduct regular stock counts.

Track inventory usage.

Minimize waste.

Maintain inventory records.

Control labor costs.

Manage food costs.

Reduce operational expenses.

Prepare sales forecasts.

Monitor profit margins.

Meet restaurant financial targets.

Scheduling

Prepare weekly employee schedules.

Manage staffing levels.

Approve leave requests.

Ensure adequate shift coverage.

Minimize overtime costs.

Handle unexpected absences.

Balance labor budgets.

Schedule employee training.

Ensure compliance with employment laws.

Support work-life balance where possible.

Performance Management

Conduct employee performance reviews.

Set measurable performance goals.

Provide constructive feedback.

Address performance issues.

Document disciplinary actions when required.

Encourage employee growth.

Identify future leaders.

Maintain performance records.

Support succession planning.

Restaurant Cleanliness

Ensure restrooms are hygienic.

Maintain waste disposal standards.

Verify equipment sanitation.

Ensure compliance with cleaning procedures.

Conduct cleanliness inspections.

Promote a clean workplace culture.

Compliance

Follow all McDonald's operational standards.

Ensure compliance with labor laws.

Maintain confidentiality of business information.

Follow company security procedures.

Comply with food safety legislation.

Meet internal audit requirements.

Support corporate initiatives.

Uphold McDonald's values and brand standards.

Required Qualifications

High School Diploma or equivalent required.

Diploma or Bachelor's degree in Business, Hospitality, or Management is advantageous.

Previous experience in restaurant, retail, or hospitality management.

Experience supervising teams.

Strong understanding of customer service.

Knowledge of food safety regulations.

Basic financial management skills.

Experience managing employee schedules.

Inventory management experience.

Preferred Qualifications

Previous McDonald's management experience.

Food Safety Certification.

First Aid Certification.

Leadership training certification.

Hospitality management qualification.

Experience using POS systems.

Experience managing high-volume restaurants.

Multi-site management experience is an advantage.

Required Skills

Leadership Skills

Team leadership

Coaching

Employee motivation

Delegation

Decision making

Communication Skills

Verbal communication

Operational Skills

Restaurant operations

Food safety

Inventory management

Scheduling

Cash management

Performance monitoring

Business Skills

Sales analysis

Budget management

Cost control

Profitability improvement

Reporting

Time management

Personal Attributes

Professionalism

Reliability

Accountability

Integrity

Resilience

Problem-solving mindset

Customer-focused approach

Physical Requirements

Ability to stand for extended periods.

Lift up to 20 kg when required.

Bend, squat, and reach frequently.

Work in a fast-paced kitchen environment.

Tolerate hot and cold working conditions.

Maintain energy throughout long shifts.

Working Conditions

Full-time position.

Rotating roster.

Morning, afternoon, evening, and overnight shifts.

Weekend availability required.

Public holiday availability required.

Busy, fast-paced environment.

High customer interaction.

Team-oriented workplace.

Performance-based incentives.

Paid training.

Employee recognition programs.

Flexible scheduling where operationally possible.

Paid annual leave and statutory benefits.

Opportunities for internal promotion.

Supportive and inclusive work environment.

Success in This Role

A successful McDonald's Restaurant Manager consistently delivers excellent customer service while maintaining efficient restaurant operations. They inspire and develop their team, ensure compliance with food safety and company standards, manage costs effectively, and create a positive work environment. They are adaptable under pressure, lead by example, make sound decisions, and continuously strive to improve operational performance, customer satisfaction, and employee engagement while contributing to the overall success of the restaurant and the McDonald's brand.