Resource Support Representative

TTI Latin America; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings fund

30 days Christmas bonus

MXN 2,500 monthly food coupons

Major Medical Insurance coverage for员工

Life Insurance coverage for employee

Great culture and opportunities for成长与

Descripción de la vacante

TTI, Inc. seeks a Resource Support Representative to provide support to internal stakeholders and manage orders via express entry, generating order numbers for Inside Sales review.

The role requires attention to detail, excellent communication, and ongoing product knowledge expansion, including stock ETA notes and shortages assessment, with collaboration across Inside Sales and other teams.

Formación

• High School Diploma with 6 months' experience in customer support or similar role.
• Proven literacy in using Microsoft Office including Outlook, Excel, and Word.
• Demonstrated track record of building confidence and credibility with external customers.
• Be extremely inquisitive and a quick learner.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.

Responsabilidades

• Entering Customer order in express to generate order number for Inside sales review.
• Confirm items with no actual shortage and identify items with a potential shortage to be checked by Inside Sales.
• Make notes about: ETA of incoming stock, PM Reserve quantity, Approval indicator for supply constrained parts, etc.
• Expands personal product knowledge to effectively ensure personal growth opportunity.
• Requires attention to detail, proof reading for accuracy, and maintaining quality expectations.
• Expands product knowledge by utilizing all resources including product literature,Suppliers' websites, TTI University, etc.
• Complete additional projects as assigned.

Conocimientos

Attention to detail

Excellent communication

Interpersonal skills

Quick learner

Educación

High School Diploma

Herramientas

Microsoft Office

Outlook

Excel

Word

Descripción del empleo

TTI, Inc., is in search of our next Resource Support Representative, this role provides support to various internal stakeholders based on established activities.

What our Resource Support Representative do:

Entering Customer order in express to generate order number for Inside sales review.

Confirm items with no actual shortage and identify items with a potential shortage to be checked by Inside Sales.

Make notes about: ETA of incoming stock, PM Reserve quantity, Approval indicator for supply constrained parts, etc.

Expands personal product knowledge to effectively ensure personal growth opportunity.

Requires attention to detail, proof reading for accuracy, and maintaining quality expectations.

Expands product knowledge by utilizing all resources including product literature,Suppliers' websites, TTI University, etc.

Complete additional projects as assigned.

What we look for:

• High School Diploma with 6 months' experience in customer support or similar role.
• Proven literacy in using application software such as Microsoft Office including Outlook, Excel, and Word.
• Demonstrated track record of building confidence and credibility with external customers.
• Be extremely inquisitive and a quick learner.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.

What we offer our team members:

• 13% Savings fund
• 30 days Christmas bonus
• $2,500 MXN monthly in food coupons
• Major Medical Insurance coverage for employee and family
• Life Insurance coverage for employee
• Great culture and opportunities for growth and advancement.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.