Resort Manager (Tamarindo)

Four Seasons Hotels Ltd; Americas; Presencial; MXN 1.737.619 - 2.606.428; Jornada completa

Descripción de la vacante

Four Seasons Hotels Ltd is seeking a dynamic leader for their luxury resort in Mexico, focusing on exceptional Food & Beverage service and effective team management. Ideal candidates will have a strong resort operational background, financial acumen, and must be fluent in Spanish. The role emphasizes inspiring a diverse workforce while collaborating with local stakeholders. Join us to build a fulfilling career in an environment dedicated to hospitality excellence and sustainability.

Formación

• Prior resort experience is essential.
• Demonstrated ability to work effectively in a remote location.
• Strong owner relations and stakeholder management skills.

Responsabilidades

• Lead all operational areas with emphasis on Food & Beverage.
• Collaborate with local government for sustainability initiatives.
• Attract and develop top talent to deliver exceptional service.

Conocimientos

Resort operational background

Food & Beverage expertise

Fluent in Spanish

Strong financial acumen

Capability to inspire and lead teams

Descripción del empleo

**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.**Summary*** FS TMR First Full Year of Operation, Full Inventory: 2024* # of Accommodations: 157 rooms (including 62 suites) and 4 large residences**Unique Hotel Elements & Bespoke Positioning:*** Destination – defining luxury Resort and Reserve in a remote location.* Indoor event facilities complemented by extensive outdoor catering and event spaces.* Food & Beverage: 3 Restaurants currently in operation, In-Villa Dining (IVD), 4th Restaurant project planned for 2026/2027.* Pools: 163 pools across the Reserve.* Spa & Wellness: 2000 sqm full Spa.* Recreation & Lifestyle: All Kids & Teens facilities (indoor and outdoor). 18-hole Golf Course operated by FS TMR. Tennis, Paddle and Pickleball.* Residential Component: 4 large residences currently in operation. Total Residential master plan: 24 units.* High standard of employee housing managed by Resort.* Context: Remote operation, destination-defining luxury Resort and Reserve integrating Hotel, Residential, Golf, Spa, and Nature-based experiences within a highly complex ecosystem.**View of Needs*** Strong and diverse Resort operational background* Prior Resort experience a must, and living and working in remote destination preferred* Strong Food & Beverage and Gastronomic background is essential* Demonstrated hands-on operational approach with strong technical know-how* Proven ability to operate effectively in a remote location* Fluent in Spanish (mandatory); strong knowledge of Mexico is highly appreciated* Strong financial acumen including budgeting, forecasting, and cost discipline* Developed cultural and emotional intelligence to work with a top-tier Mexican ownership structure with high expectations of quality, elegance, and discretion* Strong owner relations and stakeholder management skills**Current Leadership Requirements****General*** Exceptional personal presence with staff, guests and all multiple stakeholders* Proven ability to adapt knowledge, practice, and leadership style across national and international markets* Capacity to position oneself in a visible leadership role, acting as an internal leader and external ambassador within the local community* Strong driver of environmental, sustainability, and Reserve-focused initiatives* Ability to work closely with local government and institutions in a constructive and long-term partnership model**People*** Dynamic and inspiring leader able to mobilize a large and diverse workforce* Ability to collaborate effectively with local government, taxi unions, and labor unions in a symbiotic manner* Capability to attract, develop, and retain top talent in a market with no historical luxury benchmark* Ability to motivate and inspire employees to deliver a truly exceptional Mexican-rooted service experience for Resort guests and Homeowners* Strong commitment to creating a sustainable culture of learning, development, and internal promotion**Product*** Strong leadership over all operational areas with particular emphasis on Food & Beverage excellence* Hands-on involvement in maintaining product integrity, service quality, and maintenance discipline* Deep understanding of gastronomic trends, culinary concepts, menu engineering, and service choreography* Ability to influence and create unique, bespoke guest experiences for Resort guests and Homeowners* Judicious application of Capex and operational resources in alignment with ownership priorities**Profit*** Strong understanding of the complexity of a multi-revenue operation combining resort guests, residences, golf, spa, and recreation* Solid financial literacy with emphasis on forecast accuracy, flow-through, and cost control* Ability to build intelligent partnership across the Four Seasons ecosystem to maximize performance* Consistent owner-minded financial decision-making, operation as if personally accountable for capital and returns* Strong overall business acumen across all functionsDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.