Concierge
Four Seasons
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Descripción de la vacante
Four Seasons Cabo San Lucas is seeking a Guest Experience Coordinator within the Front Office to manage pre-arrival communications, arrange transportation, dining and activities, and coordinate amenities for VIP guests. The role requires knowledge of luxury guest service and the ability to enhance guest satisfaction through proactive planning and personalized touches.
You will work with multiple departments to ensure seamless guest experiences, maintain systems accuracy, and deliver world-class
Formación
- 2–3 years of luxury hotel experience.
- Self-driven and strategic resourcing.
- Able to work independently and under pressure.
- Strong communication and interpersonal skills.
- Fluency in Spanish and English.
- Must have valid work authorization in Mexico.
Responsabilidades
- Handle pre-arrival guest communications and bookings.
- Coordinate transportation, activities and dining experiences.
- Plan and tailor amenity programs for special occasions.
- Record guest information across Opera, Golden and Key systems.
- Respond to guest requests with hospitality and professionalism.
- Assist with Concierge services including dining reservations.
- Collaborate with Baja 360 to promote activities.
- Provide in-room tech and service support as needed.
Conocimientos
Herramientas
Descripción del empleo
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture - embraced by the warmth of our Four Seasons familia.
The Concierge is a central part of the Front Office Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between the Hacienda Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute. This individual demonstrates knowledge of all the resort happenings, city attractions and activities and adds personal recommendations and touches to achieve maximum customer satisfaction throughout all pre-arrival communication. The Guest Experience Coordinator will work side by side with all operating departments to plan and coordinate delivery of amenities, special set up in guestroom, etc. in advance to demonstrate a sense of anticipation and readiness. The Concierge will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- At least 2~3 years of relevant work experience in Luxury Hotel.
- Self-driven and a strategic resourcing professional.
- Able to work independently and under pressure in a fast-paced working environment.
- Good team spirit, cooperative with good communication and interpersonal skills.
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
- Reading, writing and oral proficiency in both Spanish and English language
- Able to multitask and prioritize workload and projects simultaneously and efficiently.
- This position requires applicants to have valid work authorization in Mexico.
- Handles pre-arrival communication with all incoming guests. Guest Experience Coordinator will take over the guest's reservation once the CORE department sends out booking confirmation.
- Anticipates any guest's needs by offering / recommending, booking and confirming transportation, activities and dining in advance.
- Coordinates and plans a thoughtful amenity program for our guests based on special occasion / celebrations, preferences, VIP status, etc.
- Gathers and records all relevant information in Opera, Golden, Key, etc. in a timely manner, to ensure that all departments are able to execute.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interactions with guests will be in person, by phone, FS Chat and by email.
- Utilizes a variety of computer systems to check guests in and out, run daily reports, input guest reservations and select and block rooms for arriving guests. Communicate with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.
- Assist with all Concierge services including but not limited to Dining Reservations and Transportation.
- Works alongside Adventure Center / Baja 360 to recommend, promote, book and tailor activities for guests.
- Works harmoniously and professionally with co-workers and supervisors.
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for CORE.
- Provides basic trouble‑shooting support for in‑room services such as internet, TV movies, games and Web service.
- Perform other tasks or projects as assigned by management.
- You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.
- Highlycompetitive salaries, with an attractive annual incentive plan for management and Department Head positions.
- Transportation servicefrom San Lucas and San José del Cabo to the resort.
- Uniform laundry service, ensuring comfort anda professionalappearance.
- Training programsand in‑house workshops to support your professional development.
- A dynamic, diverse, and challenging work environment with close interaction with the leadership team.
- Recognition programsthat celebrate your achievements, including awards for years of service, Employee of the Month, and Employee of the Year.
Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remarkable growth, and an unwavering commitment to the highest standards. For nearly 50years, Four Seasons has transformed the hospitality industry by combining genuine care and efficiency with the finest traditions of international hospitality.
Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of FORTUNE Magazine's "100 Best Companies to Work For" since 1998 and has been named a Great Place to Work Legend, an honor currently held by only 12 companies worldwide.
Currentlyoperating120 hotels and resorts and 45 residential properties in major city centers and resort destinations across 47 countries, with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe that each of us deserves a sense of dignity, pride, and satisfaction in what we do.
At Four Seasons, we guide all our actions by the Golden Rule: Treat others as you would like to be treated. Here, you will work on a team built on mutual respect, collaboration, exceptional service, and a passion for hospitality. As a luxury brand, your work will also be guided by the highest standards to ensure exceptional quality and service at all times. Expect to work hard while having fun and learning along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to build an international career and travel around the world while staying at incredible properties at no cost.
Company Website: www.fourseasons.com
Internal Careers: https://jobs.fourseasons.com/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
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