Resort Manager (Tamarindo)

Four Seasons Hotels and Resorts; Manzanillo; Presencial; MXN 1.395.916 - 2.093.875; Jornada completa

Descripción de la vacante

Four Seasons Hotels and Resorts is seeking a dynamic leader for their luxury resort in Manzanillo, Mexico. The role requires strong operational knowledge in the resort industry with a heavy focus on Food & Beverage, financial management, and effective stakeholder engagement. Fluency in Spanish and experience in remote locations are essential. This position offers the opportunity to influence the guest experience and lead a diverse team in a stunning oceanfront environment.

Formación

• Strong and diverse Resort operational background.
• Hands-on operational approach with strong technical know-how.
• Proven ability to operate effectively in a remote location.

Responsabilidades

• Lead the operational teams at Four Seasons Resort Tamarindo.
• Manage Food & Beverage excellence and guest experiences.
• Work closely with local government and community leaders.

Conocimientos

Resort operational background

Food & Beverage expertise

Fluency in Spanish

Financial acumen

Cultural intelligence

Stakeholder management

Descripción del empleo

Overview

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who strive to improve and to treat others as we wish to be treated. Our team members create experiences for guests, residents, and partners through a commitment to luxury with genuine heart, supported by a world-class employee experience and company culture.

About the location
An oceanfront resort on Mexico’s Pacific, set within a private reserve. Four Seasons Resort Tamarindo, México, sits on a private peninsula where the jungle meets the Pacific Ocean. The area provides a natural refuge for guests seeking authentic connection to Mexico, its biodiversity and culture.

Summary

• FS TMR First Full Year of Operation, Full Inventory: 2024
• # of Accommodations: 157 rooms (including 62 suites) and 4 large residences

Unique Hotel Elements & Bespoke Positioning

• Destination – defining luxury Resort and Reserve in a remote location.
• Indoor event facilities with extensive outdoor catering and event spaces.
• Food & Beverage: 3 Restaurants currently in operation, In-Villa Dining (IVD); 4th Restaurant project planned for 2026/2027.
• Pools: 163 pools across the Reserve.
• Spa & Wellness: 2000 sqm full Spa.
• Recreation & Lifestyle: All Kids & Teens facilities (indoor and outdoor); 18-hole Golf Course operated by FS TMR; Tennis, Paddle and Pickleball.
• Residential Component: 4 large residences currently in operation. Total Residential master plan: 24 units.
• High standard of employee housing managed by Resort.
• Context: Remote operation, destination-defining luxury Resort and Reserve integrating Hotel, Residential, Golf, Spa, and Nature-based experiences within a complex ecosystem.

View of Needs

• Strong and diverse Resort operational background
• Prior Resort experience essential; living and working in remote destination preferred
• Strong Food & Beverage and Gastronomic background
• Hands-on operational approach with strong technical know-how
• Proven ability to operate effectively in a remote location
• Fluent in Spanish (mandatory); strong knowledge of Mexico highly appreciated
• Strong financial acumen including budgeting, forecasting, and cost discipline
• Developed cultural and emotional intelligence to work with a top-tier Mexican ownership structure with high expectations of quality, elegance, and discretion
• Strong owner relations and stakeholder management skills

Current Leadership Requirements

General

• Exceptional personal presence with staff, guests and all stakeholders
• Proven ability to adapt knowledge, practice, and leadership style across national and international markets
• Capacity to position oneself in a visible leadership role, acting as an internal leader and external ambassador within the local community
• Strong driver of environmental, sustainability, and Reserve-focused initiatives
• Ability to work closely with local government and institutions in a constructive and long-term partnership model

People

• Dynamic and inspiring leader able to mobilize a large and diverse workforce
• Ability to collaborate effectively with local government, taxi unions, and labor unions in a symbiotic manner
• Capability to attract, develop, and retain top talent in a market with no historical luxury benchmark
• Ability to motivate and inspire employees to deliver a truly exceptional Mexican-rooted service experience for Resort guests and Homeowners
• Strong commitment to creating a sustainable culture of learning, development, and internal promotion

Product

• Strong leadership over all operational areas with emphasis on Food & Beverage excellence
• Hands-on involvement in maintaining product integrity, service quality, and maintenance discipline
• Deep understanding of gastronomic trends, culinary concepts, menu engineering, and service choreography
• Ability to influence and create unique, bespoke guest experiences for Resort guests and Homeowners
• Judicious application of Capex and operational resources in alignment with ownership priorities

Profit

• Strong understanding of the complexity of a multi-revenue operation
• Solid financial literacy with emphasis on forecast accuracy, flow-through, and cost control
• Ability to build intelligent partnerships across the Four Seasons ecosystem to maximize performance
• Consistent owner-minded financial decision-making, operating as if personally accountable for capital and returns
• Strong overall business acumen across all functions