Remote U.S. Tax Return Expert (1040)

Programming.com; Tijuana; Remote; MXN 640,000 - 1,407,000; Full time

Job summary

Programming.com seeks an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and deliver exceptional customer service. This remote role requires hands-on experience and strong knowledge of U.S.

taxation. You will handle inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required; join a fully remote team serving U.S.

Qualifications

• Experience in U.S. individual income tax preparation (Form 1040).
• Strong knowledge of U.S. taxation.
• Experience handling inquiries via video, phone, and chat.
• Familiarity with tax software Lacerte, ProSeries, Drake, or UltraTax.
• EA/CPA not required.

Responsibilities

• Support U.S. individual income tax preparation (Form 1040).
• Answer customer inquiries via video, phone, and chat.
• Maintain accurate client records and documentation.
• Assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax.

Skills

U.S. tax knowledge

Customer service

Multichannel communication

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and provide exceptional customer service. This remote role requires hands‑on experience and strong knowledge of U.S. taxation. You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.