Remote U.S. Tax Return Expert (1040)

Programming.com; Puebla de Zaragoza; Remote; MXN 360,000 - 540,000; Full time

Job summary

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and provide exceptional customer service.

This remote role requires hands‑on experience and strong knowledge of U.S. taxation. You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.

Qualifications

• Proficient understanding of U.S. individual income tax (Form 1040).
• Strong customer service skills for inquiries via video, phone, and chat.
• Hands-on experience with tax software tools listed above.

Responsibilities

• Handle customer inquiries via video, phone, and chat.
• Maintain accurate customer and tax records.
• Assist with tax software usage and preparation processes.

Skills

US tax knowledge

Customer service

Video/Phone/Chat support

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and provide exceptional customer service. This remote role requires hands‑on experience and strong knowledge of U.S. taxation. You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.