Remote Trilingual Travel Advisor

IHG; México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts in Mexico is seeking a remote travel advisor to deliver multilingual reservation support. You will assist guests in Portuguese, English and Spanish, offering tailored travel solutions and promoting our brands while maintaining high service standards to drive revenue and loyalty.

This role emphasizes customer focus, effective communication, and the ability to navigate multiple web-based systems to complete bookings, handle inquiries, and provide a warm guest experience from

Formación

• Experience in customer-facing roles, preferably call center or sales.
• Ability to communicate in multiple languages including English, Spanish and Portuguese.

Responsabilidades

• Provide an industry-leading reservation solution in Portuguese, English and Spanish for guest contacts.
• Champion brand values and deliver warm, personalized service.
• Manage bookings and inquiries with accuracy across multiple systems.
• Meet or exceed performance expectations in revenue, conversion and guest satisfaction.
• Ensure timely and professional communication with guests across channels.

Descripción del empleo

IHG Hotels & Resorts in Mexico is seeking a remote travel advisor to deliver multilingual reservation support. You will assist guests in Portuguese, English and Spanish, offering tailored travel solutions and promoting our brands while maintaining high service standards to drive revenue and loyalty.

This role emphasizes customer focus, effective communication, and the ability to navigate multiple web-based systems to complete bookings, handle inquiries, and provide a warm guest experience from