Remote Travel Concierge & Support Specialist

manatal-264; San Luis Potosí; A distancia; MXN 566.000 - 920.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Travel perks & industry discounts

Training and development

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative for a 100% remote role. You will support clients from initial booking through post-trip follow-up, providing personalized, high-quality service across multiple channels.

The ideal candidate is detail-oriented, service-driven, with a passion for travel and hospitality, and comfortable learning new booking platforms and systems. Flexible scheduling and access to travel perks are offered.

Formación

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Conocimientos

Excellent communication

Travel industry experience

Strong organizational skills

Detail-oriented

Proactive

Customer-focused

Herramientas

Booking platforms

CRM systems

Multichannel tools

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative for a 100% remote role. You will support clients from initial booking through post-trip follow-up, providing personalized, high-quality service across multiple channels.

The ideal candidate is detail-oriented, service-driven, with a passion for travel and hospitality, and comfortable learning new booking platforms and systems. Flexible scheduling and access to travel perks are offered.