Remote TAM: Merchant Success in Payments

DEUNA; Veracruz; Remote; MXN 420,000 - 780,000; Full time

Benefits offered by this job

Vacations & PTO

Remote work from anywhere

Health insurance support

Stock options

Learning & development platform

Career growth opportunities

Job summary

DEUNA is seeking a Technical Account Manager to be the primary technical contact for premium merchants after go-live. You will monitor merchant health, handle incident management, and guide merchants through platform evolutions to ensure operational stability and satisfaction.

You will collaborate with Product, Engineering, Support, Operations, and Account Management to support cross-functional needs and merchant growth across LATAM.

Qualifications

• 3+ years in TAM, Merchant Support, Solutions Engineering, or similar roles.
• Strong understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS.
• Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support.
• Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics.
• Excellent communication skills, with ability to simplify technical concepts for non-technical stakeholders.

Responsibilities

• Proactively monitor merchant technical health and raise flags on risks.
• Be the main technical contact after go-live for merchant questions and configurations.
• Support incident management, triage issues, escalate to on-call teams, and track resolutions.
• Recommend improvements to performance, stability, routing, fraud flows, and costs.
• Build merchant health visibility with reports and maintain merchant-specific configurations.

Skills

3+ years TAM roles

Payment ecosystems knowledge

Incident management

Log analysis

Client communication

Spanish & English fluency

LatAm merchant experience

Job description

DEUNA is seeking a Technical Account Manager to be the primary technical contact for premium merchants after go-live. You will monitor merchant health, handle incident management, and guide merchants through platform evolutions to ensure operational stability and satisfaction.

You will collaborate with Product, Engineering, Support, Operations, and Account Management to support cross-functional needs and merchant growth across LATAM.