Remote Sleep Test Concierge

Jobgether; México; A distancia; MXN 364.000 - 637.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive contractor rates

Weekly payments

Fully remote opportunity

Full-time engagement (40 h/week)

Structured work schedule

Free training and upskilling

Ongoing support

Supportive professional community

Future engagement opportunities

Descripción de la vacante

Jobgether is seeking a Sleep Test Specialist for a fully remote role based in Mexico. You will guide patients through at-home sleep tests, provide instructions, and follow up to ensure timely completion.

You will coordinate with clinical, marketing, and support teams, using CRM systems and performance data to optimize engagement and test completion. The role emphasizes empathetic communication, reliability, and ability to manage multiple tasks in a performance-driven environment.

Formación

• 2+ years in customer service, administrative support, or patient engagement.
• Healthcare or direct-to-consumer experience is advantageous.
• Bachelor's degree preferred, relevant experience considered.
• Proven ability to meet targets in a metrics-driven environment.
• Excellent written and spoken English communication skills.

Responsabilidades

• Contact patients via phone, email, and SMS with clear instructions for completing sleep tests.
• Answer questions, address concerns, and remove obstacles to test completion.
• Maintain professional, empathetic, patient-focused communications.
• Proactively follow up with patients who have not completed testing.
• Develop and implement engagement strategies to improve test completion.
• Identify delays and take action to address them.
• Monitor patient progress and track KPIs for test completion.
• Maintain accurate records of interactions and test statuses.
• Share performance insights to improve follow-ups.
• Perform data entry and assist with scheduling and admin tasks.
• Coordinate with clinical, marketing, and support teams for consistent communication.
• Collect patient feedback and suggest improvements.

Conocimientos

Customer service

Healthcare experience

CRM systems

Salesforce

English communication

Multitasking

Remote work

Educación

Bachelor's degree preferred

Herramientas

Salesforce

CRM platforms

Reporting tools

Descripción del empleo

Jobgether is seeking a Sleep Test Specialist for a fully remote role based in Mexico. You will guide patients through at-home sleep tests, provide instructions, and follow up to ensure timely completion.

You will coordinate with clinical, marketing, and support teams, using CRM systems and performance data to optimize engagement and test completion. The role emphasizes empathetic communication, reliability, and ability to manage multiple tasks in a performance-driven environment.