Remote Senior Manager, Customer Delivery Experience

TE Connectivity Ltd.; Sonora; Remote; MXN 900.000 - 1.300.000; Vollzeit

Zusammenfassung

TE Connectivity Ltd. in Hermosillo, Sonora, Mexico is seeking a Manager, Customer Delivery Experience to lead the CDX organization, translate customer requirements into supply chain strategies, and drive cross-functional delivery improvements across regions.

The role emphasizes building a scalable, customer-centric operating model, governance for performance, and development of CDX Advocates and Customer Supply Managers, with a focus on collaboration with Sales, Customer Care, and program teams.

Qualifikationen

• Bachelor's degree in supply chain, business, logistics, or related field; advanced degree preferred.
• Extensive experience leading delivery, planning, or logistics in a multinational environment.
• Strong leadership, cross-functional collaboration, and executive communication.

Aufgaben

• Define and execute the CDX strategy aligned with priorities and business goals.
• Lead CDX team across regions and manage performance and escalations.
• Partner with Sales, Customer Care, and program teams to align commitments and recovery plans.
• Establish governance for delivery metrics, escalation thresholds, and action-tracking.
• Drive digital enablement, analytics, and continuous improvement in delivery performance.

Kenntnisse

Leadership

Executive communication

Cross-functional collaboration

Analytics & data-driven

English proficiency

Ausbildung

Bachelor's degree in Supply Chain, Business, Logistics, Industrial Engineering, Operations, or related field

Advanced degree preferred

Tools

SAP

Power BI

Jobbeschreibung

TE Connectivity Ltd. in Hermosillo, Sonora, Mexico is seeking a Manager, Customer Delivery Experience to lead the CDX organization, translate customer requirements into supply chain strategies, and drive cross-functional delivery improvements across regions.

The role emphasizes building a scalable, customer-centric operating model, governance for performance, and development of CDX Advocates and Customer Supply Managers, with a focus on collaboration with Sales, Customer Care, and program teams.