Strategic Delivery Experience Lead (Supply Chain)

TE Connectivity; Hermosillo; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

TE Connectivity seeks a Supply Chain Customer Experience Specialist in Hermosillo, Sonora, on a hybrid schedule. You will act as the primary advocate for delivery experience for assigned strategic customers and partner with planning, plants, and distribution centers to secure on-time delivery and proactive issue resolution.

The role emphasizes visibility, segmentation logic, CVP-aligned service levels, and continuous improvement across the end-to-end supply chain, with collaboration across

Formación

• Bachelor’s degree in business administration, supply chain management, logistics, or related field; MBA preferred.
• Minimum 10 years’ experience in a multinational, high-growth industry.
• Minimum 4 years in people management in a global environment.
• Proven liaison between sales, customer care, and supply chain/planning teams with strong cross-functional collaboration.

Responsabilidades

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process and ensure timely follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Conocimientos

Delivery experience

Cross-functional collaboration

Analytical skills

Communication skills

Leadership and people management

Time management

Educación

Bachelor's degree in Business Administration

Supply Chain Management

Logistics

MBA or master's degree (preferred)

Herramientas

SAP

IBP

Analytics tools

Descripción del empleo

TE Connectivity seeks a Supply Chain Customer Experience Specialist in Hermosillo, Sonora, on a hybrid schedule. You will act as the primary advocate for delivery experience for assigned strategic customers and partner with planning, plants, and distribution centers to secure on-time delivery and proactive issue resolution.

The role emphasizes visibility, segmentation logic, CVP-aligned service levels, and continuous improvement across the end-to-end supply chain, with collaboration across